ROLE AND RESPONSIBILITIES Provide sound and effective reception service to the clients and visitors of the Health Centre Provide quality administration services for the Medical Officers and Health Centre staff
Maintain accurate demographic and Medicare information in Client Information System (i.e. Communicare) Ensure timely and accurate recording of client medical records into client files
Management of incoming calls and queries to ensure they are directed effectively to the appropriate Health Centre staff Timely processing and follow up of Medicare card request forms Management of incoming Medicare cards to ensure clients information in the Client Information System is updated as required
Timely response to proof of identity requests from LNAC (Larrakia Nation Aboriginal Corporation) Management of incoming and outgoing mail ensuring they are properly directed as required
Management of incoming medical correspondence through the Fax machine ensuring they are properly allocated to the appropriate Medical Officers Assist Patient Travel Officer with administration duties such as filing of appointment letters, preparing travel envelopes and wrist tags Support effective communication and liaison between clients, Health Centre staff and personnel
Demonstrate a high level of confidentiality Work effectively in a team setting Use initiative and be proactive in the effective and effective administration of the Health Centre
Reception as required Clinic Receptionist Admin Officer Ensure the Health Centre Reception area is always kept clean and tidy, with stationery supplies stocked as required
Identify Continuous Quality Improvement opportunities Develop and maintain positive stakeholder relationships with all Mala’la staff and develop sound working relationships through delivering appropriate and honest support and/or feedback.
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