Retail Warehouse & Customer Service Assistant
Six Zero Pickleball is a fast-growing Australian pickleball brand shipping premium paddles and gear worldwide. We're looking for a reliable, hands-on team member to work on-site at our Bokarina facility, supporting e-commerce warehouse operations, customer service, and our retail shopfront.
About the Role
This is a varied, on-site role combining e-commerce order fulfilment, inventory management, customer service support, and in-store retail assistance. You'll play a key role in ensuring online and wholesale orders are dispatched accurately, stock levels are well managed, and customers receive a high-quality experience both online and in-store.
Key Responsibilities
Accurately pick, pack, and dispatch online and wholesale orders
Process orders, shipping labels, and tracking through e-commerce fulfilment systems
Manage inventory movements, including receipting stock, bin locations, and stock adjustments
Assist with regular stocktakes and investigate discrepancies
Monitor low stock levels and flag issues to the inventory and operations team
Assist customers in-store with product selection, purchases, and basic enquiries
Respond to customer service emails relating to orders, shipping, and products




Support Saturday retail trade, including opening, serving customers, and maintaining shop presentation
Maintain clean, organised, and safe warehouse, packing, and retail spaces
Support the wider team with day-to-day operational and logistics tasks
About You
Reliable, punctual, and highly detail-oriented
Confident communicator with a friendly, customer-focused approach
Comfortable working with e-commerce systems and digital tools
Able to work independently and take ownership of tasks
Physically capable of standing, lifting, and packing orders
Available to work at least 2 days per week.
Experience & Skills (Required)
Previous experience in an e-commerce warehouse environment
Hands-on experience using Shopify for order processing
Experience with inventory management systems and shipping softwareincluding Starshipit
Robust understanding of pick/pack accuracy and fulfilment workflows
Experience in retail or customer-facing roles
Interest in sport or pickleball
What We Offer
Casual role with regular on-site shifts
Supportive, close-knit team environment
Opportunity to grow with a rapidly expanding Australian brand
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📌 Retail Warehouse & Customer Service Assistant (Queensland)
🏢 Six Zero
📍 Queensland