About the Role
As Store Manager, you will own the performance, presentation and culture of your store. You will lead from the front, driving sales and operational standards while building a reliable, accountable team.
You will:
Lead by example by achieving your own sales targets, operational excellence and strong attendance
Take full responsibility for daily store operations and customer experience
Build strong relationships with industrial and trade clients, both new and existing
Hold your team accountable for sales, KPIs, attendance and customer service standards
Identify process improvements to lift efficiency, compliance and profitability
What You'll Be Doing
Sales & Customer Experience
Drive and exceed individual and store sales targets and KPIs
Engage with customers to understand their requirements and recommend suitable solutions
Analyse sales reports to identify trends, opportunities and underperformance
Implement sales initiatives and local area marketing activities in line with company strategy
People Leadership
Onboard and train new team members using established induction programs
Run regular coaching sessions, performance check-ins and corrective action where required
Create a positive, high-performance culture with clear expectations and follow-through
Ensure team adherence to rosters,



time and attendance standards and company policies
Operations & Compliance
Maintain visual merchandising, stock presentation and overall store standards
Manage inventory levels to optimise availability and minimise shrinkage
Oversee end-of-day processes including banking, security and reporting
Ensure compliance with WHS obligations, company policies and all relevant legislation
Quickly and professionally resolve customer issues or complaints
About You
You are a hands-on retail leader with strong operational discipline and a track record of lifting store performance.
Experience as a Store Manager or 2IC in a high-volume retail, industrial or trade-based environment
Proven success leading teams to achieve sales, KPIs and operational standards
Strong coaching, performance management and people leadership skills
Confidence using data and reports to drive decisions and improvements
Excellent communication skills and the ability to build rapport with a wide range of stakeholders
Flexibility to work a rotating roster including weekends and some public holidays
What's on Offer
Market-competitive salary package
Career progression opportunities in a growing national network
Ongoing training and development
Supportive leadership team and collaborative culture
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📌 Store Manager (Mount Isa)
🏢 Sydney Tools
📍 Mount Isa