Double Bay, Sydney | Full-Time | Salary DOE | Hybrid
THE ROLE
Let's be clear: this isn't admin. This is the operational heartbeat of the business. You'll own the day-to-day running of the clinic, from client experience to practitioner coordination, doctor and pharmacy liaison, invoicing and systems, so that everything our clients touch feels polished, warm and professional.
No two days look the same, and that's exactly the point. You'll get genuine ownership from day one, direct access to the leadership team, and a clear runway into a senior operations role as we scale. If you've ever wanted to be the person a growing company simply couldn't run without, this is that job.
WHAT YOU'LL BE DOING
Client experience and daily operations
Owning the clinic's inbox and phones, making every client interaction prompt, warm and professional
Coordinating appointments, follow-ups and scheduling across practitioners and clients
Being the first point of contact for enquiries and making every touchpoint exceptional
Keeping records, files and internal systems immaculate
Doctor and pharmacy coordination
Liaising with referring doctors, specialists and compounding pharmacies on behalf of our practitioners
Managing prescription coordination, documentation and follow-ups end to end
Tracking pathology results, referrals and treatment authorisations so nothing ever slips
Building strong working relationships across our healthcare network
Finance and administration
Preparing and sending invoices, tracking payments and chasing outstanding accounts
Processing receipts and supporting basic bookkeeping




Managing supplies, stock levels and ordering
Supporting HR admin and onboarding as the team grows
Systems and improvement
Spotting inefficiencies before anyone else does, then fixing them
Helping implement and maintain our practice management and CRM tools
Preparing reports and summaries for the leadership team
YOU'LL THRIVE HERE IF
You've run operations, practice management or serious admin before. Healthcare or wellness background is a big plus
Your written and verbal communication is warm, clear and professional
You can juggle competing priorities without dropping a single detail
You're confident dealing with doctors, pharmacies and allied health professionals
You know your way around invoicing, bookkeeping or practice software like Xero or Cliniko
You fix problems before they become problems. It's just how you're wired
You handle sensitive client and clinical information with total discretion
You're genuinely interested in longevity, integrative medicine and the wellness world
WHY YOU'LL LOVE IT
Rewarded properly. Competitive salary based on experience
Hybrid flexibility. Work from home with regular time at our beautiful Double Bay clinic
Real influence. Genuine ownership from day one. Your improvements ship and your voice is heard
A front-row seat. Daily exposure to the leading edge of longevity and integrative health
Room to grow. A clear path into a senior operations or management role as we scale
The right people. A team-oriented team that values initiative, ownership and doing things properly
#J-*****-Ljbffr

📌 Operations Coordinator (Sydney)
🏢 Nexus Global
📍 Sydney