FrontLine is becoming Australia's largest and most experienced Support & Wellbeing, Mowing & Gardening, Cleaning & Hygiene and Trades & Maintenance integrated services provider.
FrontLine is currently building teams of passionate and dedicated staff with engaged leadership, systems and processes all working to produce great service for our clients all around Australia.
About the role
Working at FrontLine is exciting, challenging and rewarding.
We have a "can do" attitude with all our jobs and are passionate about what we do for our customers and their properties.
We are looking for a Facilities Coordinator with a dynamic and positive "can do" mindset to join our energetic Commercial section, working from either our office in Brisbane, QLD or Sydney (Kirrawee), NSW.
This role has end-to-end ownership of a portfolio of commercial sites.
You will be accountable for making sure services are booked, delivered, and verified to standard across your portfolio.
That means scheduling ongoing services, following through to confirm each service was completed to the quality our customers expect, and holding Delivery Partners to account on compliance.
You will build strong relationships with clients and Delivery Partners, ensure work is delivered safely, on time and to a high standard, and provide a seamless customer experience every step of the way.
FrontLine is a proud veteran-owned business.
What you'll be responsible for
Scheduling and coordinating ongoing services across your portfolio of commercial sites
Confirming services were completed on time and to the required quality standard
Monitoring Delivery Partner compliance - licences, certifications, insurances, and SOP adherence
Following up on non-conformances with Delivery Partners and escalating where required




Supporting invoicing by ensuring service completion and compliance records are accurate and complete
Acting as the day-to-day point of ownership for your sites, coordinating Delivery Partners to deliver against contract expectations
Maintaining registers and records for day-to-day compliance and reporting requirements
Building strong working relationships with both customers and Delivery Partners
What we're looking for from you
Confidence taking ownership of a portfolio of sites and the Delivery Partners servicing them
You care deeply about the customer experience and hold others to that same standard
Comfortable following up professionally and holding Delivery Partners accountable
A growth mindset and a positive attitude
Solid ability to work cooperatively and collaboratively in a team environment
Proven record of exceeding client expectations
A strong sense of responsibility and the ability to demonstrate initiative
A great work ethic with self-motivation and reliability
Some commercial property, facilities, or contract services customer service experience
Ability to maintain registers and compliance records across day-to-day business practices and SOPs
The ability to follow procedures and work programs as directed, while using judgement on quality and compliance matters
A proven commitment to safety in the workplace
Able to work unsupervised or as part of a team, and to share knowledge with others
Desirable licences / checks if held
Working with Children Check (WWCC)
Leadership and ownership
Coordination and scheduling
Compliance and quality assurance
What we offer
Immediate start for the right candidate
Flexible work hours
Salary package $65,000–$75,000 based on skills and experience
Training and development opportunities
Healthy work hours
A supportive and professional team environment
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📌 Facilities Coordinator (Service Coordinator) (New South Wales)
🏢 FrontLine Australia
📍 New South Wales