Student Success Officer | Education & Student Services | Chatswood & CBD
Education & Student Services | Chatswood & Sydney CBD
Build pathways.
Support students.
Grow into leadership.
AtJPI Global, we believe education is not transactional - it is transformational.
Every interaction matters.
Every student journey deserves care, clarity, and purpose.
We are inviting experiencedStudent Success Officersto join our growing team across ourChatswood and Sydney CBD campuses, supporting students and families at every stage of their educational pathway.
About JPI GlobalJPI Global is a premium education group delivering high-impact academic and pathway programs through three flagship brands:
Elite College of English (ECE)
CRICOS-accredited English programs and official AEAS Preparation provider
JPI Education
Academic enrichment, leadership development, and immersion programs
The Princeton Review Australia (TPRA)
SAT, AP, and US College Admissions Counselling
Together, we support students fromfoundation to future, within cutting-edge, multicultural, and student-focused learning environments.
About the RoleThis is not a traditional reception or admin role.
As aStudent Success Officer, you are a key steward of the student experience - guiding enrolments, coordinating communication, supporting academic delivery, and ensuring that every student and family feels informed, supported, and confident.
You will work closely with students, parents, teachers, and senior leadership, with clear opportunities toupskill and progress into senior Student Success or Operations roles.
Key ResponsibilitiesServe as the trusted first point of contact for students, parents, and visitors
Manage student enquiries, recruitment, enrolments, and records with precision
Coordinate timetables, consultations, assessments, and campus events
Support smooth communication between students, families,



teachers, and managers
Provide accurate guidance on academic programs and pathways
Assist with student success initiatives, marketing activities, and community engagement
Contribute to daily campus operations and continuous improvement initiatives
Work HoursMonday - Friday:Between1:00 PM - 9:00 PM(based on operational needs)
Saturday - Sunday:Between8:30 AM - 6:30 PM(based on operational needs)
Flexible arrangements available forfull-time, part-time, or casualstaff
What We OfferFull-time salary:$55,000 - $65,000 per annum (experience-based)
Part-time / Casual:$26 - $32 per hour
Structured onboarding and ongoing professional development
Clear pathways intosenior Student Success, Operations, or leadership roles
Exposure to premium education brands and executive-level operations
A collaborative, multicultural, and student-focused workplace
Upskilling & Career GrowthAt JPI Global, we invest in people who invest in students.
You will gain access to:
Training in student management and enrolment systems
Workshops in leadership, compliance, and education administration
Cross-training across marketing, events, and student success initiatives
Mentorship from senior managers and leadership team
This role is intentionally designed as acareer-building position, not a static job.
What We're Looking ForMinimum2 years' experiencein student services, administration, or customer service
Strong communication and interpersonal skills (multilingual ability highly regarded)
High attention to detail with the ability to manage competing priorities
Confident with MS Office and student management / database systems
Proactive, collaborative, and solutions-oriented mindset
Genuine commitment to student success and organisational excellence
Valid Australian work rights (citizenship, PR, or appropriate visa)
Applications close:21 August ****
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📌 Student Success Officer | Education & Student Services | Chatswood & Cbd (New South Wales)
🏢 JPI Group
📍 New South Wales