Clicks IT Recruitment – Harrington Park NSW
This is NOT a typical IT Software Support role.
This is a unique role that supports a transport and fleet management software platform, not end-user devices.
I'm looking for someone who understands transport operations and fleet maintenance and enjoys solving operational problems using software.
About the Role
This position provides customer and technical support for a specialised SaaS platform used to manage fleet maintenance, servicing, compliance (NHVR), and asset management.
You will support customers via phone and Zendesk, troubleshoot system and data issues, assist with onboarding and data imports, and work closely with the development team to investigate bugs and system issues.
This is application support with operational context, not general IT support.
Key Responsibilities
Provide customer and technical support via phone, Zendesk, and Teams
Troubleshoot software, configuration, data, and workflow issues
Investigate and document bugs for developers
Assist with customer onboarding and data imports (Excel)
Maintain and improve knowledge base documentation
Work closely with Support, Development, and Sales teams
Contribute to product and process improvements
Skills & Experience
Highly regarded:
Transport, fleet, workshop, dealership,



or NHVR compliance experience
SaaS or application support experience
Zendesk or helpdesk/ticketing systems
Strong Excel skills (data formatting, imports, manipulation)
Understanding of APIs, webhooks, or system integration
Personal attributes:
Logical problem solver who looks for root causes
Strong communication skills
Process-driven, reliable, and organised
Able to work independently and manage priorities
Team-focused and cooperative
Why This Role?
This is an opportunity to become a specialist in a niche transport technology platform, working closely with customers and developers and building valuable SaaS and industry experience.
If you understand fleet maintenance or transport operations and want to move into a software/SaaS support environment, this role will make you a valued specialist, not just another support person.
At Clicks we embrace diversity, inclusion and equal opportunity.
First Nations people are encouraged to apply.
We provide reasonable adjustments, including alternate formats to the recruitment process for individuals with a disability.
If you require an adjustment to be made during the recruitment process, please call ******** *** or ******
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📌 Transport Software Support Specialist (Sydney)
🏢 Clicks It Recruitment
📍 Sydney