Pipe Couplings (A/Asia) Pty Ltd, established in ****, is one of Australia's leading manufacturers of poly pipe and fittings.
This role is ideal for someone who enjoys working with systems, supporting sales processes, and delivering excellent customer service in a fast-paced manufacturing environment.
This is not an account's role—it is a key position focused on supporting the sales function through accurate order processing, system management, and customer coordination.
About the Role
You will play an important role in keeping our sales operations running smoothly by managing orders, maintaining accurate system data, and supporting both customers and the sales team.
Key Responsibilities
Process and manage customer orders accurately using Unleashed (ERP) and CRM systems
Handle incoming customer enquiries via phone, email, and online platforms
Support the sales team with quotes, pricing, product information, and general enquiries
Maintain and update customer, pricing, and product data across ERP and CRM systems
Coordinate with production, warehouse, and logistics teams to ensure timely order fulfilment
Monitor order progress and provide updates to customers as required




Generate basic reports and insights using Excel and internal systems
About you
Experience in sales administration, internal sales, or customer service support role
Data entry and experience with CRM platforms, and/or Microsoft products including Excel.
Strong attention to detail, particularly when processing orders and managing data
Excellent communication skills with a strong customer service focus
Well-organised with the ability to prioritise tasks and manage time effectively
A proactive, solutions-focused mindset with the ability to keep things moving
Comfortable working in a fast-paced, team-oriented environment
What we offer
Competitive Salary package
Stable, long established Australian manufacturing business
Supporting and collaborative team workplace
Ongoing training and development opportunities
This role is best suited to someone who enjoys working at the intersection of sales, customer service, and systems, rather than pure administration or accounts.
If you're looking to build your career in sales operations and administration, we'd love to hear from you.
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📌 Sales Support & Administration Officer (New South Wales)
🏢 Pipe Couplings (A/Asia)
📍 New South Wales