Live, Work and Lead on World Heritage-Listed K'gari (Fraser Island)
Benefits of Joining Our Team*
Annual $**** SeaLink Employee Travel Allowance
Access to Worldwide ALL Heartists program
25% off resort dining, retail and spa
Access to Employee Training Programs
Employee Award Programs
Free island K'gari Explorer Tours
Free ferry transfers to-and-from the island
Working Life (EAP)
Access to the Sandbar pool and staff gym
*Conditions and employment duration may apply
Looking to elevate your hospitality career somewhere truly extraordinary?
Trade traffic for ferry rides, cubicles for coastal views and standard hotel operations for a role where every day feels like an adventure.
At Kingfisher Bay Resort, we're seeking a friendly and motivated Guest Service Agent to deliver warm, skilled and memorable guest experiences, all while enjoying an incredible island lifestyle.
About the Role
As Guest Service Agent, you will be part of the Front Office team, welcoming guests, managing check-ins and check-outs, responding to enquiries and helping create a seamless resort experience from arrival to departure.
This is a full-time, live-on-island role on a rotating roster.
It is ideal for someone who thrives in a fast-paced, guest-focused environment and enjoys being part of a supportive team.
About You
Previous experience in a guest service, front office, reception or customer-facing hospitality role
Experience in a hotel, resort or tourism environment highly regarded
Confidence using hotel booking/property management systems, with RMS, Opera or Sihot experience preferred
Strong communication skills and a genuine passion for customer service
Proven ability to multi-task and adapt in a busy, changing environment
Positive, professional and solutions-focused attitude
Excellent attention to detail and problem-solving skills
Ability to work both independently and as part of a team




Current First Aid Certificate or willingness to obtain
Legal right to work in Australia
If you're passionate about hospitality and ready to leave ordinary behind for a role where you can make a genuine impact on every guest's stay, all while living in one of Australia's most spectacular island locations, we want to hear from you!
Join us and help create unforgettable guest moments every single day.
About Us
K'gari is a World Heritage listed island off Australia's Eastern Queensland coast, is the world's largest sand island, stretching over 120km.
With cool towering rainforests to walk through and explore, over 100 freshwater lakes to swim in, including the iconic Lake McKenzie and Lake Wabby, and an amazing beach highway, where else would you rather be.
SeaLink K'gari is part of SeaLink Marine & Tourism, one of Australia's largest marine and tourism businesses with 11 business units across six states and territories, connecting our customers to many of Australia's most beautiful island destinations and brilliant experiences.
With globally recognised brands such as SeaLink, Captain Cook Cruises and Kingfisher Bay Resort we are a team who go beyond what others will do and are invested in supporting the communities and customers we serve.
SeaLink Marine and Tourism is part of the Kelsian Group - Australia's largest integrated multi-modal transport provider and tourism operator, with established bus operations in Australia, USA, Singapore, London and the Channel Islands.
We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion.
We welcome and encourage applications from Aboriginal and Torres Strait Islanders, LGBTQIA+, people with disability and people from diverse cultural backgrounds.
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📌 Guest Service Agent (Gsa) (Queensland)
🏢 Kelsian Group
📍 Queensland