Accounts, Administration & Customer Service Officer
We are a growing kitchen and bathroom wholesale business supplying retailers and trade customers across Australia. Our product range includes kitchen sinks, tapware, appliances, bathroom vanities, toilets, mirrors, shaving cabinets, bathtubs and other kitchen and bathroom products.
We are looking for an experienced and organised Accounts, Administration & Customer Service Officer to support the day-to-day operations of our business.
This is a hands-on role suited to someone who is confident managing a wide range of administrative, bookkeeping and customer service responsibilities.
We are a growing kitchen and bathroom wholesale business supplying retailers and trade customers across Australia. Our product range includes kitchen sinks, tapware, appliances, bathroom vanities, toilets, mirrors, shaving cabinets, bathtubs and other kitchen and bathroom products.
We are looking for an experienced and organised Accounts, Administration & Customer Service Officer to support the day-to-day operations of our business.
This is a hands-on role suited to someone who is confident managing a wide range of administrative, bookkeeping and customer service responsibilities.
Key Responsibilities
Preparing and issuing customer invoices, credit notes and account statements
Entering supplier bills, expenses and payments into the accounting system
Assisting with bookkeeping, account reconciliation and general accounts administration
Processing customer orders accurately and efficiently
Responding to customer enquiries by telephone and email
Providing customers with pricing, product information, stock availability and order updates
Following up outstanding accounts and overdue customer payments
Handling warranty enquiries, product issues, returns and replacement requests




Coordinating with the warehouse team regarding order picking, dispatch and deliveries
Liaising with sales representatives, suppliers, freight companies and customers
Preparing quotations, pro forma invoices and sales documentation
Maintaining accurate customer, supplier and product records
Filing and organising invoices, purchase orders and business documents
Monitoring shared email inboxes and ensuring enquiries are answered promptly
Assisting with stock-related administration and purchase orders
Supporting management with reports, spreadsheets and general administrative tasks
Performing any other office and administrative duties required for the smooth operation of the business
About You
Previous experience in administration, bookkeeping, accounts or customer service
Strong written and verbal communication skills
Confidence communicating with customers by telephone and email
Good attention to detail and a high level of accuracy
Strong organisational and time-management skills
The ability to manage multiple responsibilities and prioritise tasks
Experience using accounting software such as Xero or Quickbooks or Similar
Good Microsoft Excel, Word and Outlook skills
The ability to work independently and as part of a team
A qualified, helpful and solutions-focused attitude
Experience working in a wholesale, distribution, construction, kitchen, bathroom, plumbing or building-products business would be highly regarded.
Experience with inventory or order-management systems such as Cin7 would also be an advantage.
What We Offer
A stable role within a growing Australian wholesale business
A varied position with responsibility across accounts, administration and customer service
Supportive working environment
Opportunity to grow with the business
Competitive salary based on experience
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📌 Accounts, Administration & Customer Service Officer (Sydney)
🏢 Carysil Australia
📍 Sydney