Salary – this will be discussed at the next stage of the process, if you do have any questions, please feel free to reach out.

We are seeking an Account Manager to manage and grow relationships with existing mid‑market customers. This role focuses on driving revenue growth through account expansion, renewals, and customer retention while managing the full sales cycle from onboarding through to contract renewal and expansion.

Location – Sydney, Current South Wales
Function – Global Sales
Department – Digital Sales
Working Pattern – Hybrid

Responsibilities
Manage and develop a portfolio of existing mid‑market customer accounts
Own the full customer lifecycle, including onboarding, renewals, upselling, and contract expansion
Identify and execute prospects for revenue growth through upsell and cross‑sell initiatives
Maintain accurate and up‑to‑date pipeline data in Salesforce and HubSpot to support forecasting and reporting
Apply a consultative approach to understand customer needs and align solutions accordingly.



Act as a trusted point of contact to support customer retention and long‑term success
Collaborate with Pre‑Sales, Solutions Consultants, and Customer Teams to maximise customer value
Manage deal negotiations and contract execution in line with commercial guidelines
Stay informed on product developments and relevant industry trends

Skills And Experience
Experience in an Account Manager or similar role, ideally within a SaaS environment
Experience managing existing accounts with a focus on growth, retention, and customer success
Solid working knowledge of Salesforce and HubSpot, including pipeline management and forecasting
Experience running structured sales processes and managing complex deal cycles
Familiarity with MEDDPIC or similar sales methodologies
Ability to engage and communicate with stakeholders at multiple levels
Experience within compliance, governance, or health and safety technology is beneficial but not essential
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📌 Account Manager City Of Sydney
🏢 Ideagen
📍 City of Sydney