Kia is one of the world's fastest‐growing automotive brands, recognised globally for bold design, innovation and award‐winning vehicles such as the EV6, Sportage and Sorento.
At Kia Australia, we're not just building cars — we're leading the future of mobility through cutting‐edge technology, electrification and a strong commitment to sustainability.
With the continued growth of the Kia brand across Australia, there has never been a more exciting time to join our team.
We foster a progressive, inclusive culture where people are empowered to grow, make an impact and help shape what's next.
About the Role
As a Warranty Specialist at Kia Australia, you'll play a key role in supporting our national dealer network by providing expert advice, clear decision‐making and practical guidance across warranty matters.
You'll ensure warranty claims are processed accurately and consistently, while upholding Kia's Warranty Policies and Procedures.
Working closely with dealers and internal stakeholders, you'll contribute to continuous improvement and help deliver an exceptional aftersales experience.
Key Responsibilities
Develop, maintain and update all monthly and adhoc warranty reporting using internal and BI tools
Process and adjudicate warranty claims and prior work approvals (PWAs)
Monitor and review submitted warranty claims,



conducting monthly system reviews and recommending appropriate actions
Provide timely and professional support to dealers via email and phone
Apply knowledge of Kia Warranty Policy & Procedures to resolve issues and support dealer training
About You
You're detail‐oriented, customer‐focused and confident working with dealers and technical information.
You enjoy problem‐solving and contributing to process improvements in a fast‐paced, collaborative environment.
Skills & Experience
2-3 years' experience in a dealership or distributor environment (preferred)
Previous experience in a Warranty/Claims
Strong attention to detail with sound numerical and analytical skills
Confident communicator with a collaborative approach
Proficient in Microsoft Office (Word, Excel, Outlook)
Experience with reporting tools (preferred but not essential)
Willingness to travel when required
What's in it for You
Be part of a high‐growth, globally recognised automotive brand
Work with market‐leading products, including EV and future mobility technologies
Genuine opportunities for career development and internal progression
Supportive team culture with access to ongoing training and learning
Competitive remuneration and employee perks
Make a real impact supporting dealers and customers nationally
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📌 Warranty Claims Adjudicator (Sydney)
🏢 KIA Motors
📍 Sydney