Description

Tom Ford Beauty represents modern luxury, sophistication, and unapologetic glamour across fragrance, makeup, and skincare. We are seeking a confident and commercially driven Counter Manager to lead the Tom Ford counter at Myer Highpoint.

This role is responsible for delivering a world-class luxury experience, driving robust commercial results, and owning overall counter performance.

Leading from the front, you will create an elevated, personalised in‑store setting where every client receives expert consultation and tailored recommendations. You will also drive in‑store services and client experiences, leveraging consultations and service rituals to strengthen engagement, build loyalty, and maximise retail performance in line with Tom Ford’s high‑touch service standards.

You will be supported by industry‑leading training and development, enabling you to build deep product knowledge, refine your service approach, and represent the craftsmanship and attention to detail synonymous with the Tom Ford brand.





If you are a driven retail skilled who takes pride in delivering exceptional client experiences and achieving strong commercial results, we would love to hear from you. Join Tom Ford Beauty and represent a brand defined by modern luxury, precision, and craftsmanship.

Qualifications
Proven experience in a Counter Manager or retail leadership role, ideally within prestige or luxury beauty
Demonstrated ability to consistently achieve sales targets and KPI performance
Strong commercial mindset, with the ability to drive results and grow the business
Experience delivering high-touch, premium customer service
Capability in clienteling and building repeat business
Solid understanding of retail operations (POS, stock management, reporting)
Strong communication and relationship‑building skills with customers and store stakeholders
Professional presentation aligned with luxury brand standards
Luxury fragrance experience highly regarded
Flexible to work retail trading hours, including weekends and peak periods
Full working rights in the country
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📌 Tom Ford Counter Manager David Jones Melbourne
🏢 The Estee Lauder Companies
📍 Melbourne