Customer Service Officer | Care Coordination
Do you want to help build the future of home care throughtechnology, innovation and human connection?
At Trilogy Care, we're reimagining how Australians receivecare at home through technology, innovation and great people.
We're combininghealthcare expertise with AI, automation and intelligent systems to build asmarter, more connected care experience.
By equipping every team with moderntechnology and data, we're reducing administration, enabling better decisions,and creating more time for meaningful work.
TheCare Coordinatorplays a key role in our InternalCoordination team, managing a portfolio of approximately 100 aged care clientsto deliver high-quality, timely and well-coordinated services under the Supportat Home program.
The role coordinates care services, manages clientrelationships and budgets, maintains accurate documentation, ensurescompliance, responds proactively to enquiries, and aligns services withclients' needs, preferences and funding to support older Australians to liveindependently at home.
What You'll Do
Coordinate services, onboard new clients and proactively respond to changing needs to ensure continuity of care.
Handle high-volume calls ****** calls/day)and enquiries in a structured, fast-paced support environment
Build trusted relationshipswith clients, families and providers
Monitor client budgets, funding and billing to maximise available supports and ensure compliance.
Leverage Trilogy Care's digital tools, including Microsoft 365, Zoho CRM and Care Vicinity, to maintain accurate client records, coordinate services and deliver exceptional operationaloutcomes and timely support.
Identify risks,



elevate complex matters appropriately and support clinical coordination where required.
Collaborate with internal teams, clinicians and service providers to deliver positive client outcomes.
Contribute to a culture of continuous improvementwhile maintaining compliance with workplace health, safety andregulatory requirements.
What You'll Bring
Exceptional communication skills and the ability to build rapport over the phone.
A customer-first mindset with a passion for delivering outstanding service.
Strong problem-solving, organisation and time management skills.
High attention to detail and confidence managing documentation and multiple digitalsystems.
The ability to work independently while thriving in a collaborative team setting.
Aproactive, adaptable approach in a fast-paced environment.
Ability to meet Trilogy Care's pre-employment and ongoing compliance requirements.
Why Trilogy Care?
84,000 package (inclusive of superannuation) + up to $5,000 KPI-based bonus
Be part of a team that's building the future of home care through technology-whereyour ideas matter and your work makes a real difference.
Expansive new King Street office with excellent facilities, close to public transport,cafes, and restaurants
Salary packaging (Novated Leasing) to boost your take-home pay
Access to Fitness Passport to support your health and wellbeing
EAP support for you and your immediate family
Please note
To join our team, you'll need to have full Australian work rights.
As part of our standard recruitment process, we'll also conduct a working rights check, police check and request professional references during onboarding.
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📌 Customer Service Officer | Care Coordination (Brisbane)
🏢 Trilogy Care
📍 Brisbane