Are you ready to lead change?
Bring your skills and passion together to create a meaningful impact!
About the Role
This full-time permanent position is based acrossPine RiversandMorayfieldand forms part of the North Coast Service Delivery Team.
As Service Manager, you will be responsible for the leadership, operational management, and growth of a diverse portfolio of disability services supportingQCSS (Queensland Community Support Scheme) customers, In-Home Support customers, and Supported Independent Living (SIL) customers.
You will ensure the delivery of high-quality, person-centred supports that enable individuals to achieve their goals, maintain independence, and actively participate in their communities.
Working closely with participants, families, support staff, and key stakeholders, you will lead a dedicated team to deliver services that are safe, responsive, and aligned with organisational values, NDIS Practice Standards, and relevant legislative requirements.
You will oversee workforce planning, service quality, budgeting, and operational performance while fostering a positive and engaged team culture.
This role requires a proactive and collaborative leader who can build strong relationships, identify opportunities for service growth and improvement, and ensure customers consistently receive exceptional support tailored to their individual needs.
Your leadership will play a critical role in driving positive participant outcomes, maintaining compliance, and enhancing the overall customer experience across all service streams.
What You'll Be Doing
Ensure services align with Multicap's goals and customer needs
Provide strong leadership and support to your team




Lead and develop staff to deliver personalised, high-quality services
Help recruit staff based on service requirements
Build and maintain positive relationships with key stakeholders
Oversee customer referrals, assessments, and service entry
Create individual service plans, budgets, and quotes
Manage feedback and resolve complaints effectively
Support financial targets by helping plan budgets and taking action when needed
What we're looking for
Demonstrated ability to manage multiple priorities and lead effectively in a fast-paced, high-pressure workplace.
A commitment to building a long-term career in disability services and contributing to the growth and success of the organisation.
Resilient, adaptable, and able to remain calm and focused while managing operational challenges and competing demands.
Strong leadership skills with the ability to motivate, coach, and develop high-performing teams.
A proactive, solutions-focused approach to problem-solving and service improvement.
Experience, Skills and Qualifications
Qualifications in human services or a related field, or equivalent proven experience.
Thorough understanding of the NDIS framework
Strong skills in managing staff, including hiring, training, and performance reviews




Experience creating Person-Centred Plans using a positive behaviour approach
Knowledge of relevant laws, safety procedures, and workplace policies
Confident in managing budgets and providing advocacy when needed
Benefits?
Real opportunities for growth, autonomy, and leadership development
Ongoing training, support, and resources to help you lead with confidence
Access to salary packaging, employee assistance, and wellbeing programs
About Multicap
Multicap is proud to be part of the Vertaview Group—a collective of leading human and social service providers including Allinto, Arbourwell, All About Living, and Open Minds.
Together, we're driven by a shared mission: to amplify social impact and champion possibilities for people with disability and mental health needs.
For over 60 years, Multicap has been one of the most trusted disability support providers across Queensland, Northern NSW, and Victoria, delivering high-quality, individualised support.
As part of a growing network supporting over 8,000 people, we remain focused on enhancing lives, fostering independence, and helping every person live life to the fullest.
Multicap acknowledges the Traditional Custodians of the lands on which we all work, live and play on.
We pay our respects to the Elders past and present and extend that respect to all First Nations Peoples.
We reflect upon the millions of footprints that are embedded into the earth from our Ancestors, the pathways that were forged, the meaning they leave behind and the continuation of the traditions through the next generations.
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📌 Service Manager (Queensland)
🏢 Multicap
📍 Queensland