Job Description

DoubleTree by Hilton Hotel Melbourne – Flinders Street is conveniently located opposite the historic Flinders Street Station and is within walking distance of corporate offices, the famous Melbourne Laneways, and the South Bank precinct. Along with their world‑famous chocolate chip cookies, the hotel features 187 guest rooms, a restaurant and bar, a fully equipped gym, and meeting & event spaces.

What will I be doing?

Responsibilities
Deliver outstanding guest service throughout the night shift
Conduct guest check‑ins and check‑outs efficiently and professionally
Complete the nightly audit process and reconcile daily transactions accurately
Prepare overnight reports and ensure financial records are balanced and compliant
Respond to guest enquiries, requests and concerns in a timely and skilled manner
Work closely with the Night Manager to ensure smooth overnight hotel operations
Monitor hotel safety and security procedures during the overnight period
Prepare, deliver and collect overnight room service orders in accordance with hotel standards
Assist with overnight administrative and operational tasks as required
Maintain current knowledge of daily VIP movements, hotel products, services, pricing and special promotional offers




Support other departments where necessary to ensure a seamless guest experience

What are we looking for?
Have a friendly, bubbly and positive demeanor with a guest‑focused attitude
Have excellent personal presentation and communication skills
Radiate a passion for delivering exceptional levels of customer service
Robust attention to detail and accuracy, particularly when handling financial transactions
Adapt to learning recent computer systems with ease
Ability to work on your own and as part of a team
Strong problem‑solving and decision‑making abilities
Flexibility to work overnight shifts, weekends and public holidays

What will it be like to work for Hilton?
Competitive wages with higher penalty rates than industry average
Uniform laundered by the hotel
Team meals provided on each shift
Worldwide travel discounts at unbelievable rates for you and your friends and family
25% off Food & Beverage in the hotel
Leadership training programmes created in conjunction with Harvard Business School, to help further your career development
Employee Assistant Programme & Mental Health Programme
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📌 Overnight Front Office All Rounder Melbourne
🏢 Hilton
📍 Melbourne