Auto Industry - Customer Service Supervisor/Team Leader
Automotive Recruitment Australia – Brisbane QLD
Full time, Permanent
My client is a long established national business providing a range of tools, equipment and solutions to the automotive workshop sector.
Due to business growth, they are seeking an experiencedCustomer Service Supervisor/Team Leaderto lead its customer service and coordination functions.
This is a hands‐on leadership role focused on delivering high service standards, efficient scheduling, and a positive customer experience.
We are seeking a candidate who enjoys leading people, improving processes, and acting as the central point of coordination between customers, technicians, sales, and internal stakeholders.
Key responsibilities
Lead, coach, and support a team of customer service and administration staff, ensuring inbound and outbound enquiries are accurately logged and prioritised
Assist your team in the coordination of service technicians to maximise utilisation and meet SLAs
Ensure accurate job creation, quoting, warranty processing, invoicing, and job closure & monitor any backlogs
Act as an escalation point for high‐priority or complex customer matters and drive customer satisfaction through clear communication




Identify inefficiencies and lead continuous improvement initiatives across service operations
About you!!
Demonstrated experience leading customer service teams
Strong customer service and solution focused approach with excellent time management capabilities
Solid understanding of service operations, scheduling, and job management processes
A detail‐oriented approach with a continuous improvement mindset
Clear communication skills and the confidence to lead, escalation, and influence
What's on offer?
A stable leadership role within a well‐established and growing national business
Opportunity to influence service delivery and team performance
Team-oriented environment with strong internal stakeholder engagement
Long‐term career opportunity for the right candidate
Negotiable salary based on experience
Organisation details will be shared with shortlisted candidates who meet the background criteria.
This role is open to Australian Citizens, Residents, or those with full work rights in Australia.
Please note:
We can not accept international applications, sponsorship, visas etc.
Resumes will only be accepted and responded to from candidates who have full Australian working rights.
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📌 Auto Industry - Customer Service Supervisor/Team Leader (Queensland)
🏢 Automotive Recruitment Australia
📍 Queensland