Job Category
Employee Type
Permanent (PERM)
Manage Others
Yes
Contact Name
Ashneel Kapoor
Contact Phone
******** ***
Contact Email
******
The role:
Prospect is available in our Recoveries team as a Team Leader at the Kawana Edge office leading our Kawana based Confirmed Insured Consultants. You will be leading dedicated and task focused recoveries specialists to ensure the best client and company outcome is achieved whilst delivering consistently high levels of service to each and every stakeholder. To achieve this, it is critical to maintain a service and cost focused outcome that can deliver in the areas of Timeliness, Quality & Cost.
Responsibilities
Delivering superior financial, service and effectiveness outcomes in line with key performance indicators and overall department and company objectives
Coach, train and mentor direct reports using technical expertise to pursue saving opportunities
Conduct regular, ad hoc and monthly performance reviews with direct reports to ensure alignment with goals and overall objectives are being met
Develop and implement processes to ensure maximum saving potential is recognised within the team, using technical knowledge and file management skills to create fair and prompt outcomes for all parties
Provide technical recovery claims advice and assistance to all team members
Review and sign off on claim decisions and recovery write off outside of teams authority limits
Participate and support peer leadership group in decision making and resource allocation across the claims department
Review and report on department results and trends to outline the ongoing performance of the Recoveries portfolio
Review,



research and make recommendations regarding additional tools and resources required to improve effectiveness and performance of the team
What are we looking for?
Strong recoveries or claims management experience
A proactive and energetic approach to help drive the business forward
Demonstrated ability to develop, coach and train staff
Have the desire to expand your knowledge and skills across different facets of motor insurance
Proven ability to provide data analysis with strong written verbal communications skills
The ability to maintain strong relationships with internal & external stakeholders
Solid understanding of liability and relevant insurance laws
Demonstrated financial and KPI performance
Strong negotiation and conflict resolution
Well developed and demonstrated understanding of the legislative, regulatory and compliance obligations to operate in the FSR environment
The benefits of working at A&G;
Location- This role is based at ourKawana Office..
Be rewarded- we recognise high performance and reward our people for their hard work through bonuses and other perks.
Options for leave- life happens, so we've got volunteer days, an additional paid 'ME' day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.




Grow with us- we've got learning and professional development opportunities to suit everyone.
Give back- our A&G; Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you're passionate about.
Take care of yourself- your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
Celebrate the wins- we love sharing our successes and celebrating together - join us and you've got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
Save money- as well as discounts on insurance products, we've teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.
About us
Auto & General (A&G;) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.
Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas and Coles Insurance.
Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
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📌 Team Leader Recoveries (Melbourne)
🏢 Auto & General Australia
📍 Melbourne