2mo ago , from G James Glass and Aluminium
Are you a highly organised customer service professional who enjoys keeping operations running smoothly behind the scenes?
Our
NSW Glass Division
, based in
Smithfield
, has an exciting opportunity for a
Part-Time Customer Service Officer
to join the team. We are seeking a highly organised and detail-oriented individual who thrives in a customer-focused environment. You will provide customer support and perform accurate data entry, ensuring customer orders are processed efficiently to meet both operational and customer expectations.
About G. James
G. James Glass and Aluminium is a leading Australian family-owned company, employing over 1,800 people nationwide. We are known for quality, stability, and a strong commitment to developing our people.
The Role
We are seeking a motivated Customer Service Officer (30 hours per week) to support our internal branches across New South Wales. In this part-time role, you'll be responsible for managing orders, monitoring lead times, and ensuring smooth communication between customers, branches and production teams. You will also:
Raise, track, and manage orders to ensure timely delivery
Communicate both verbally and in written form to customers - external & internal
Communicate with internal teams regarding lead times, order progress, and overdue items
Maintain accurate order records and generate reports for branch management




Collaborate with production and logistics to resolve order-related issues
Assist with ad hoc administrative tasks to support the team
About You
Customer service experience in manufacturing, industrial, or related environments preferred
Strong organisational, analytical, and problem-solving skills
Excellent written and verbal communication skills
Proficiency with Office 365 and experience with ERP or CRM systems is desirable
Ability to manage multiple tasks and prioritise effectively
A proactive mindset with a drive to continuously improve processes and support colleagues
What We Offer
Competitive salary package aligned with your experience
Full time permanent role, immediate start
Benefits: 7% discounted Bupa cover + Employee Assistance Program (TELUS Health)
Free onsite parking and a positive safety-first culture
Career growth across the G. James Group
Stability and excellent employment conditions with an Australian family-owned manufacturer committed to local production
Please Note:
All offers of employment will be subject to passing a pre-employment medical and drug & alcohol screen.
G.James is an equal opportunity employer. For more information, visit .
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While we value the role of recruitment agencies, we are not accepting candidates through agencies at this time.
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📌 Customer Service Officer (Part-Time) (New South Wales)
🏢 G. James Glass and Aluminium
📍 New South Wales