For more than 25 years, Flexshield has been a trusted leader in industrial noise control solutions across Australia. As a proudly family-owned and operated business, we manufacture our products locally at our facility in Toowoomba, Queensland.
Supported by a national sales network, we deliver high-quality acoustic solutions throughout Australia, New Zealand, and Papua New Guinea. Our focus is on improving the health, safety, and productivity of our clients through innovative, reliable, and effective noise control solutions.
We are committed to delivering exceptional product quality and responsive customer service, ensuring every project is completed efficiently and to the highest standard.
About the Role
We are seeking a highly organised, proactive and people-focused Administration & Business Support Coordinator to play a key role in the day-to-day success of our business.
This is a diverse and rewarding position that sits at the centre of Flexshield's operations, providing support across administration, customer service, sales, projects and business operations. Working closely with our directors, leadership team and employees across all departments, you will help ensure the business runs smoothly, efficiently and professionally.
No two days are the same. You'll work closely with people across the business, providing practical support, coordinating activities, solving problems and helping ensure projects, operations and day-to-day business activities run smoothly.
You'll quickly become a trusted point of contact for employees, customers and suppliers, playing an important role in keeping the business organised, responsive and efficient. Whether you're coordinating schedules, managing communications, supporting business systems or helping remove roadblocks for the team, you'll be someone who enjoys variety, takes initiative and loves getting things done.
Flexshield offers a supportive and collaborative working environment where people genuinely enjoy working together. As the business continues to grow and evolve,



this role provides the opportunity to learn new skills, take on additional responsibilities and contribute to meaningful improvements across multiple areas of the organisation.
This role is ideal for someone who enjoys working with people, thrives on variety, and takes pride in helping others succeed while making a genuine contribution to the success of the business.
Key Responsibilities
Manage incoming calls, enquiries and correspondence, providing a professional first impression and exceptional customer service.
Provide administration and coordination support across sales, projects, operations and leadership teams.
Coordinate meetings, travel, schedules and business activities to support efficient day-to-day operations.
Prepare reports, documents, meeting minutes and business correspondence.
Maintain accurate records and information within company systems, including CRM and ERP platforms.
Support customer, supplier and contractor communications and assist with enquiries and follow-up activities.
Assist directors and managers with business coordination, scheduling and operational support.
Manage office administration activities, including mail, supplies and general office coordination.
Identify opportunities to improve processes, systems and administrative workflows and help implement practical improvements.
Contribute to a professional, organised and effective workplace while supporting the success of the wider team.
Skills & Experience
To be successful in this role, you will demonstrate:
Previous experience in administration, customer service, office support, business support, or a similar role.
Excellent organisational skills and strong attention to detail.




Outstanding written and verbal communication skills.
A positive, friendly, and professional approach to customer and team interactions.
Strong time management skills and the ability to manage competing priorities.
Confidence using Microsoft Office, including Outlook, Word, Excel, and Teams.
The ability to learn current systems quickly.
A proactive approach with the initiative to identify and solve problems.
Strong interpersonal skills and the ability to build positive working relationships.
A willingness to pitch in and help wherever needed.
A genuine desire to support both customers and colleagues.
The following will be highly regarded:
Experience working in a manufacturing, construction, industrial, or trade-related environment.
Experience using NetSuite or other ERP/business management systems.
Experience supporting HR, recruitment, onboarding, or people and culture activities.
Experience with process improvement, documentation, or systems administration.
Experience in a small to medium-sized business where flexibility and adaptability are important.
Why Join Us?
At Flexshield, you will join a collaborative and supportive team where your contribution directly impacts project success and customer satisfaction.
We offer:
A collaborative and supportive team environment where your contribution is genuinely valued.
Opportunities to learn, grow, and develop your skills across multiple areas of the business.
A modern, professional workplace in Toowoomba with a positive and people-focused culture.
A varied role where you can make a meaningful contribution to both customer experience and business success.
The opportunity to be part of a proudly Australian-owned manufacturing business that values quality, innovation, safety, and continuous improvement.
If you're an organised and people-focused professional who enjoys variety and takes pride in supporting others, we'd love to hear from you.
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📌 Administration & Business Support (Toowoomba)
🏢 Flexshield
📍 Toowoomba