We’re looking for an experienced and motivated Assistant Front Office Manager to support the day to day leadership of our Front Office team and help deliver exceptional guest experiences from check in to check out.

This is the perfect opportunity for a confident Front Office leader ready to step into a key operational role within a fast paced, premium hotel setting.

ABOUT THE ROLE

As Assistant Front Office Manager, reporting directly to the Front Office Manager, you’ll support the daily operation of the department while acting as a hands on leader across the hotel.
Support the Front Office Manager in leading the daily Front Office operation
Lead the Front Office team across Reception, Guest Services, and Night Audit
Act as senior decision maker in the absence of the Front Office Manager
Deliver exceptional guest service and resolve escalated guest concerns with confidence and professionalism
Drive service standards, team engagement, and operational consistency across all shifts
Assist with training, coaching, and development of Front Office team members
Support rostering, shift planning, and departmental administration
Monitor arrivals, departures, room allocations, and daily operational flow
Work closely with other departments to ensure seamless guest experiences
Assist with reporting,



handovers, and performance tracking
Ensure compliance with hotel policies, procedures, and brand standards

ABOUT YOU
Previous leadership experience in a hotel Front Office environment
Proven experience in a Supervisor, Duty Manager, or similar Front Office leadership role
Robust knowledge of Front Office operations and guest service delivery
Confident handling guest feedback, service recovery, and operational challenges
A hands on leadership style with the ability to motivate and develop a team
Strong organisational skills and ability to perform under pressure
Experience with Opera PMS or similar hotel systems preferred
Excellent communication and problem solving skills
Flexibility to work a rotating roster including evenings, weekends, and public holidays

Why Join Dorsett Gold Coast?
Be part of a growing international hotel brand
Work within a supportive and team-oriented team environment
Enjoy a modern workplace in the heart of Broadbeach
Receive 50% staff discounts across Dorsett Hotels and selected global properties
Birthday leave to celebrate your special day
Access ongoing training, learning, and career development opportunities
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📌 Assistant Front Office Manager Queensland
🏢 Dorsett Hotels
📍 Queensland