Everything Fleet is an Australian owned and operated company providing vehicle solutions to some of the biggest companies within the film, sporting, mining and construction industries for over 30 years.
With a focus on supplying customised vehicle solutions to our clients, we stand by our heritage of delivering innovation with the highest quality service standards. We value people who are eager to learn, are enthusiastic, and who want to have a little fun along the way!
About the Role
Reporting to the Area Manager, we are looking for a Shift Supervisor that will be responsible for the day-to-day running of our Southport branch. The role is full time operating Monday - Friday, 08:00AM-04:00PM.
The focus of the role will be to ensure the smooth day-to-day operation of the branch, where you will provide face-to-face and over the phone customer service and reservation support to both Corporate and Retail customers. You will also need to ensure that all vehicles are cleaned/detailed as well as utilised to maximum capacity whilst providing an exceptional customer experience.
The successful candidate will preferably have experience in management, have a pro-active, can-do attitude where no task is too big or too small and the ability to step up and lead a growing team.
Key Responsibilities
Ensure the day-to-day operations across the branch are running as efficiently and effectively as possible including mentoring a team of staff.
Meet and greet customers; complete subscription and/or rental agreements, validate customers documents such as Driver's License, take credit card payments and accurately update the system.
Sell/upsell over the counter rental products i.e., upgrades, liability cover, fuel




Fleet Management ensuring the right vehicles are on site for the day/week's bookings and maximising their utilisation
Resolve any escalated issues in a timely and win-win outcome for both the company and the customer
Provide daily/weekly reports as required by the Area Manager
Focus on being best in class in all areas including customer service, sales whilst providing operational excellence and always ensuring you act as Brand Ambassadors
Adhere to all compliance, WH&S; and all policy and procedures to ensure a safe working environment
Assist with ad-hoc duties and administrative duties as required
The successful candidate will be rewarded with a market-competitive salary, and a variety of benefits such as:
Bonuses / Performance Incentives
Ongoing Career Development and Progression Opportunities
Paid Birthday Day Off
Required Skills & Experience
Experience in the car/truck rental or subscription industry is desirable but not essential.
Previous experience managing, mentoring and leading a team to success.
Outstanding customer service and sales skills both face to face and over the phone with the ability to build rapport quickly with both Corporate and Retail customers
Experience in dealing with customer issues and conflict resolution quickly and effectively resolve escalated issues
Strong computer skills with the ability to quickly learn the point-of-sale software
Ability to multitask, be highly organised with have a strong attention to detail
Take pride in your work, the office that you work in and the presentation of the fleet of vehicles
Hold an open, drivers license with no restrictions.
The successful candidate must have full work rights in Australia.
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📌 Shift Supervisor (Queensland)
🏢 Everything Fleet
📍 Queensland