About IDP
IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.
About IDP
IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.
Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.
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Key Accountabilities
Customer Service
Ensure all customers receive an outstanding experience at every point of their journey before, during and after the test – in person.
Build and maintain a good working relationship with internal and external stakeholders
Provide advice relating to official IELTS preparation tools and IDP services
Support clients with a diverse range of backgrounds and abilities
Contribute to a supportive, innovative and customer-focused team culture
Operations Management
Management of test day activities including customer registration and supervision of the test
Preparation of test day documents
Updating digital databases and records




Oversee and update the schedule of Speaking tests
Ensuring the proper management of secure and confidential materials
Problem-solving and troubleshooting technical systems including hardware and software platforms
Contribute to a culture of continuous improvement and best practice
Quality and Compliance
Ensure all pre-test, test day and post-test activities meet IELTS standards
Ensuring all data is entered, stored, updated and accessed whilst maintaining security and confidentiality
Responding to any incidents or potential security risks
Completion of required training policy acknowledgments
Carry out work in a professional manner in accordance with organisational values
Contribute to a culture of quality, integrity and excellence
Required Experience
Excellent verbal and written communications skills
Outstanding customer service
Strong problem-solving and decision-making
Demonstrated ability to work independently and effectively within a team
Customer and quality-focused with strong attention to detail
Strong organisational and time management skills with the ability to plan, organise,



prioritise and execute multiple tasks within set objectives in a timely and skilled manner
Experience using MS Office, Microsoft Teams and confidence to work with a range of other technologies
Role purpose
The IELTS Invigilator at
Darwin
supports the Test Centre to ensure an outstanding service is provided to all customers and that operations are conducted in accordance with IELTS rules and regulations. This requires coordination with other members of the Test Centre team, management of customer enquiries and other pre-test, test day and post-test activities to ensure the Test Centre meets its goals of efficiency, compliance and customer satisfaction.
This is a casual role for our IELTS testing location at
Darwin
.
Shifts: 2 or 3 shifts a month
(weekends - Only Saturday
Remuneration: The IELTS Operations Assistant is paid $***** per hour.
We are evolving rapidly. This is an exciting time to join us as we transform the way people access global education and opportunities, through leveraging innovative technology and a creating a connected world.
Our people are always at the forefront of what we do. We strive to provide workplaces that are truly diverse and representative of the communities that we work in, so our people feel empowered to bring their best and authentic selves to work. We are focused on continuing to build a culture of inclusion and belonging by providing a safe work environment where all our people are encouraged to excel, be agile and creative, and seek new ways to solve meaningful problems.
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📌 Invigilator (Darwin) (Australia)
🏢 Idp Education
📍 Australia