Are you a highly organised professional who thrives in a fast-paced environment and enjoys delivering outstanding customer service? We are seeking a Client Service Associate to join our Select division, supporting a busy Brokerage team. This is a fantastic opportunity for someone with solid administrative and customer service skills who enjoys problem-solving, managing multiple priorities, and being part of a collaborative team. About the Role As a Client Service Associate, you will play a key role in supporting the day-to-day operations of the brokerage team, ensuring client requests are handled efficiently and accurately. You will be responsible for a range of administrative and client service tasks while helping to deliver a seamless customer experience.
Key Responsibilities
Preparing reports and managing workflow approvals
Handling inbound and outbound phone and email enquiries
Investigating billing queries and processing account corrections
Managing dishonoured payments and overdue accounts,



including follow-up actions
Supporting brokers with policy servicing, client follow-ups, and cancellations
Maintaining accurate client and policy data
Providing general administrative support to the team
Assisting with ad hoc projects and tasks as required
About You
Previous experience in a fast-paced, high-volume environment
Experience handling customer complaints or complex enquiries, ideally within insurance, banking, financial services, or a similar industry
Strong communication and interpersonal skills
Excellent organisational skills with the ability to manage competing priorities
High attention to detail and a commitment to accuracy
Confidence working across phone, email, and administration systems
Insurance experience is advantageous but not essential
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📌 Admin Support (Queensland)
🏢 Kennedy Reid
📍 Queensland