Hope and Change is seeking an experienced
NDIS Support Coordinator
to join our growing team.
This role is suited to someone who understands the NDIS, can manage a caseload independently, and is confident working in a role with clear billable KPI and documentation expectations.
About Hope and Change
Hope and Change is a registered NDIS provider supporting people with disability to live more independent, connected and meaningful lives.
We work with participants, families, nominees, providers and mainstream services to help people understand their NDIS plans, access appropriate supports, build capacity and achieve practical outcomes.
About the role
As an NDIS Support Coordinator, you will coordinate, implement and monitor NDIS-funded supports for participants.
Your responsibilities will include:
Supporting participants to understand and use their NDIS plans
Connecting participants with suitable disability, health, housing, community and mainstream supports
Monitoring participant budgets, plan utilisation and funding risks
Maintaining accurate case notes, records and reports
Preparing for plan reviews and reassessments
Identifying risks, barriers and changes in participant circumstances
Working collaboratively with families, providers and stakeholders
Managing a caseload independently
Meeting agreed billable KPI and utilisation expectations
Attending regular team check-ins, supervision and meetings
About you
To be successful, you will bring:




Minimum 2 years' experience in NDIS Support Coordination or a related case management role
Strong understanding of NDIS plans, funding, implementation and review processes
Experience managing a caseload independently
Proven ability to meet KPI, utilisation or billable work expectations
Robust written communication and documentation skills
Confidence managing participant budgets and plan utilisation
Sound judgement when responding to risks, service gaps or changes in participant needs
A clear focus on participant outcomes and quality practice
Current open driver licence and reliable vehicle
Suitable home office set-up and reliable internet
Relevant qualifications in disability, community services, mental health, social work, human services or a related field will be highly regarded.
Compliance requirements
Before commencement, you will need to provide:
NDIS Worker Screening Check
NDIS Worker Screenting (Yellow Card)
Working with Children Check (Blue Card)
NDIS Worker Orientation Module
Infection control training
100 points of identification
Proof of right to work in Australia
Current driver licence
What we offer
Flexible work arrangement across home, office and community settings
Company laptop and mobile phone
Competitive salary based on experience
Supportive team environment with regular check-ins and supervision
Clear billable KPI and documentation expectations
Ongoing training and professional development
A quality-focused team culture centred on participant outcomes
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📌 Ndis Support Coordinator (Queensland)
🏢 Hope and Change
📍 Queensland