An exciting opportunity exists for an IT Support Analyst to join a well‐established and growing national organisation. Reporting into the IT team, you will play a key role in delivering exceptional technical support to end users across multiple locations throughout Australia.
This position is ideal for a motivated IT professional with 2-3 years of support experience who enjoys solving problems, helping users, and building their technical expertise across a broad technology landscape.
Key Responsibilities
Provide Level 1 and Level 2 remote support via phone, email and ticketing systems
Troubleshoot and resolve hardware, software and network-related issues
Manage and prioritise multiple support requests while maintaining service levels
Keep users informed of progress and resolution timeframes
Monitor systems and elevate critical issues when required
Maintain accurate technical documentation and knowledge base articles
Assist with user training initiatives across supported technologies
Collaborate with internal teams to resolve complex technical issues
Participate in infrastructure, systems and technology improvement projects
Support desktop, laptop, mobile and telephony environments
About You
To be successful in this role, you will bring:
Certificate IV in Information Technology (or higher)




2+ years' experience in an IT Support, Service Desk or Helpdesk role
Experience supporting users across multiple sites or a national business
Strong customer service and communication skills
Excellent troubleshooting and documentation capabilities
A proactive and team‐oriented approach
Technical Skills
Experience across a broad range of technologies, including:
Microsoft 365 Administration
Active Directory
Microsoft Exchange
Microsoft Azure
Windows Server Administration
LAN/WAN networking
DNS, DHCP, Routing and VPN technologies
Desktop and laptop deployment and imaging
VoIP and mobile device support
Dell and Apple/Mac hardware environments
What's on Offer?
Competitive salary package
Secure permanent position
Modern office environment with onsite parking
Exposure to a broad technology stack
Opportunity to contribute to projects and continuous improvement initiatives
Supportive, collaborative and people‐focused culture
Ongoing professional development and career progression opportunities
If you're a customer‐focused IT professional looking to take the next step in your career with a growing organisation, we'd love to hear from you.
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📌 It Support Analyst (New South Wales)
🏢 Reo Group
📍 New South Wales