Customer Field Technician I Blue Mountains and Katoomba
Be a part of transforming Australia's digital landscape as a Customer Field Technician. You'll make a real impact to 'every-day' Australians in this customer facing role where you'll get to see the happy faces you help!
A bit about your role
As a Customer Field Technician, located in the
Blue Mountains/Katoomba area ,
you will play a vital role working on Customer Service field tasks across potentially all
nbn
technologies. This is an autonomous role where you will be responsible for installation, repair and maintenance of
nbn
products and services. You'll have the opportunity to work in multiple environments both internal and external but predominantly inside the customer's premises.
Your typical day could include any or all of the below functions while delivering exceptional customer service within your role:
Cabling installation (copper, fibre, HFC) including jointing, jumpering and splicing
Customer premises installation of
nbn
Customer Premises Equipment (CPE)
Fault diagnosis and repair of
nbn
cabling networks and
nbn
CPE
These roles work between the hours of 7am to 7pm based on business needs and we encourage a adaptable working environment.
A bit about you
We're seeking both
experienced
candidates as well as those with transferable skills from a communication cabling or
electrical
background and who are keen to explore a career in the telco sector.
A large part of this role is working in customer's premises, so it will also be important you have exceptional customer service skills and can display honesty and integrity while being self-managed and motivated.
We will also be looking for a current & clean Driver's License and strong and personable communication skills, both written and verbal.
Life at nbn




To be part of nbn is to be part of something bigger. There's so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia's best fibre infrastructure into homes and businesses, plus places and things, everywhere. We're continuing to create Australia's network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.
A more inclusive working world
nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars.Click here to see our list of employee benefitsand why we're recognised as a WORK180 Endorsed Employer for Women.
Equal Opportunities for All
We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don't hesitate to contact us by ****** or calling our Recruitment Accessibility Enquiry Line at . Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website.
Please note, this is a permanent role. To be eligible for this role, you must have full working rights in Australia.
Worker Type
Permanent
Time Type
Full time
Field Base Location
Sydney
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📌 Customer Field Technician I Blue Mountains And Katoomba (New South Wales)
🏢 nbn™ Australia
📍 New South Wales