Absorb Environmental Solutions – Wacol QLD
Customer Service Officer | Full Time | Wacol
Absorb Environmental Solutions is looking for a friendly, organised and confident Customer Service Officer to join our Wacol team. This is a full time, office-based role suited to someone who enjoys working with customers, solving practical problems and keeping business processes moving smoothly behind the scenes.
In this role, you will be an important link between our customers, sales team, accounts team and operations. You will help process customer orders, follow up purchase orders, support debtor collection activity, maintain accurate customer records and assist with general office administration. The work is varied, practical and customer focused, with opportunities to develop broader skills across administration, reporting, finance support, freight quoting, sales and warehouse-related tasks depending on your strengths and interests.
About the role
Full-time position based in Wacol
Monday to Friday, 8:00am to 5:00pm
Reporting to the Finance Manager
Remuneration dependent on experience
Hands-on customer service, sales administration and accounts support role
What you'll be doing
Contacting customers by phone and email to follow up purchase orders for completed services
Assisting with overdue account follow-ups in a professional and respectful manner
Monitoring inboxes, responding to customer enquiries, sending sales proposals
Processing sales orders, purchase orders and related customer communications




Maintaining accurate customer contact details and records
Passing on customer feedback and supporting internal follow-up where required
Assisting finance team with basic finance functions when required
Greeting customers, answering inbound calls and assisting with general office duties
Contributing to a safe, positive and cooperative workplace
About you
You do not need a specific qualification to be successful in this role. We are looking for someone with the right attitude, strong attention to detail and the confidence to communicate clearly with customers and colleagues.
Comfortable making outbound calls and receiving inbound calls
Friendly, calm and confident phone manner
Good attention to detail when entering and checking information
Basic Microsoft Office skills, especially Outlook, Word and Excel
Ability to work independently with support from the wider team
Previous customer service or sales experience
Desirable: experience with Dynamics 365, Business Central, warehouse processes, administration, accounts or environmental services
Why join Absorb Environmental Solutions?
This is a great opportunity for someone who wants a stable full-time role with variety, responsibility and room to grow. You will work in a practical business workplace where customer service, accuracy and follow-through make a real difference every day. If you enjoy helping customers, keeping things organised and being part of a team that values reliability and initiative, we would like to hear from you.
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📌 Customer Service Officer (Brisbane)
🏢 Absorb Environmental Solutions
📍 Brisbane