Lead a Team. Shape Recovery Outcomes. Make a Real Impact.
We're looking for an inspiring Team Manager to lead our newly established mobile case management team in Newcastle.
This is more than a leadership role—it's an opportunity to shape a growing team that helps injured workers rebuild confidence, overcome barriers and achieve successful return-to-work outcomes. Leading a team of Mobile Case Managers who work directly with workers, employers and treatment providers in the community, you'll play a key role in delivering meaningful impact every day.
Mobile Case Management is different to what has traditionally existed in NSW. Our Mobile Case Managers are true decision-makers who own the claim from start to finish. They are not working on behalf of others, and they are not a pseudo-rehabilitation function. This is genuine, best-practice mobile case management — face to face with workers, providers and employers, in workplaces and medical professional rooms, building trusted relationships, supporting recovery and influencing safe, timely and durable return-to-work outcomes.
You'll have the autonomy to lead, coach and develop a high-performing team while influencing the future direction of this innovative service. Whether you're an experienced workers compensation leader or a people-focused manager looking to bring your coaching expertise to a purpose-driven organisation, this is your chance to make a genuine difference while advancing your career.
As a Team Manager, you will:
Lead, motivate and develop a team of Mobile Case Managers to achieve outstanding service and return-to-work outcomes




Foster a positive, inclusive and high-performing team culture aligned to The Gallagher Way
Provide regular coaching, mentoring and career development to support individual and team success
Manage team performance through clear goals, meaningful feedback and data-driven insights
Identify trends, risks and opportunities, implementing initiatives that improve customer outcomes and operational effectiveness
Support workforce planning, recruitment and onboarding activities
Promote compliance with business processes, legislative requirements and best-practice claims management
Collaborate with key stakeholders to continuously enhance service delivery and customer experience
Drive engagement, accountability and continuous improvement across the function
About you
We're looking for a people-focused leader who thrives in a fast-paced environment and enjoys helping others reach their potential.
Demonstrated leadership experience, including coaching, mentoring and developing high-performing teams
Experience within workers compensation claims management, injury management, rehabilitation, insurance, or another related environment




Strong performance management capability using both qualitative and quantitative metrics
Outstanding communication and stakeholder engagement skills
Proven ability to balance service quality, customer outcomes and operational performance
Strong organisational and time management skills
A strategic mindset with the ability to identify opportunities for continuous improvement
Resilience, adaptability and a collaborative approach to leadership
Why Gallagher Bassett?
Attractive remuneration packaging and hybrid work arrangements, including Work from Home opportunities
Monthly RDO (Rostered Day Off) after the completion of your probationary period
Paid Parental Leave to support your family life
Reproductive leave
A friendly, collaborative, and supportive working environment
Opportunities for ongoing education and development, as well as genuine career progression
Corporate health insurance discounts, fitness passport, wellness programs, and additional purchased annual leave options
Discounts and cash-back offers from hundreds of retailers
Birthday leave – take a day off during your birthday month as a gift from GB
Most importantly, you'll join a business where your leadership can genuinely influence outcomes for injured workers, customers and your team
Only candidates with the right to live and work in Australia will be considered for this position.
Gallagher Bassett is a proud equal opportunity employer. We value inclusion and diversity and are committed to providing reasonable adjustments throughout the recruitment process.
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📌 Team Manager - Mobile Case Management (New South Wales)
🏢 Gallagher Bassett
📍 New South Wales