Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.
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Join a team that puts people first!
Our Rockhampton Service Centre is growing, and we're looking for a confident, customer‐focused professional who thrives in a hands‐on, fast‐paced environment. If you're passionate about delivering exceptional service and enjoy being the friendly face customers rely on, this is your prospect to shine.
Why You'll Love Working With Us
Every day, you'll make a real impact. You'll be the first point of contact for our Automotive Glass customers — greeting them, supporting them, and ensuring their experience is smooth from start to finish. You'll also be part of a supportive team that values collaboration, celebrates wins, and invests in your growth.
What You'll Be Doing
Deliver warm, professional face‐to‐face customer service
Welcome customers and visitors with a positive, can‐do attitude
Respond to enquiries via phone, email, and in person
Support the Branch Manager with daily operations and admin tasks
Keep customers updated on delivery lead times
Conduct vehicle repair inspections
Understand customer needs and educate them on our full range of services
Raise job authorities and issue invoices
Schedule repair bookings and manage workflow
Resolve customer concerns and follow up on queries
What You Bring




Professional presentation and communication skills
Clear, confident verbal and written communication
A current driver's licence (essential)
Strong problem‐solving skills and a customer‐first mindset
Ability to support the Service Centre Manager with admin and coordination
Excellent time management and the ability to prioritise
Comfort working in a fast‐paced environment
Intermediate to advanced Microsoft Office skills
Full Australian work rights
Full‐time | Rockhampton QLD | $*****ph + Super
Work Requirements
Weekday hours vary depending on Service Centre needs
Full‐time hours: Monday–Friday
Must be flexible to work 8:00am–4:00pm and 9:00am–5:00pm
Ability to work Saturdays when required (overtime paid)
Full Australian work rights required
Full Australian work rights
What's In It For You
A supportive, team‐oriented workplace
Opportunities for growth and development
Competitive hourly rate
Reward and recognition programs
A role where no two days are the same
Privacy:
To review and consider your application, O'Brien® collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our
Privacy Policy
and
Terms of Use
.
Agencies:
O'Brien® does not accept unsolicited resumes or outreach from recruiting agencies. Absent a signed agreement and approval from O'Brien® to submit candidates to a specific requisition, we will not approve payment to any third party.
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📌 Customer Experience Expert (Rockhampton)
🏢 O'Brien
📍 Rockhampton