3mo ago , from Momentum Consulting Group Pty Ltd

Our client, a global leader in Computers and Information Technology, is seeking experienced Warehouse & Customer Support Administrators to join their team at their Homebush site.
Close to public transport
Competitive hourly rate
Ongoing training and development
Opportunity for long-term, ongoing employment
Future relocation to Kemps Creek in 2027

About the Role

This is a dynamic, customer-focused role combining warehouse coordination, order management, and administrative support. You will be responsible for:
Managing the end-to-end purchase order process, including order checking, backorder reviews, amendments, and pricing validation
Coordinating customer deliveries and catalogue requirements
Generating reports and providing timely information to customers
Processing customer claims, including returns, courier queries, and overcharge investigations
Maintaining and updating the online pricing catalogue
Supporting store openings and closure notifications
Providing administrative support to the sales team as required
Working closely with internal teams to achieve business targets
Liaising with customers regarding product roadmaps, transitions, and updates




Responding to customer enquiries (orders, product information, stock availability, deliveries, invoices, etc.)
Managing and escalating customer issues where necessary
Providing occasional reception relief
Building and maintaining robust relationships with assigned customers
Delivering training to customers and internal staff on systems and processes
Coordinating delivery requirements with freight partners
Resolving delivery issues in a timely manner
Supporting the delivery and return process for evaluation products
Reviewing reports and ensuring timely shipment of orders

About You

To be successful in this role, you will have:
Previous administrative experience in a rapid-paced setting
Advanced Microsoft Excel skills
Strong attention to detail and problem-solving ability
Availability to work full-time, 5 days per week on an ongoing basis
Excellent communication and customer service skills

Momentum is committed to providing equal employment opportunities for all and fostering a diverse and inclusive workforce. Aboriginal and Torres Strait Islander peoples are encouraged to apply.
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📌 Sales Support Consultant Strathfield (Australia)
🏢 Momentum Consulting
📍 Australia