GreenSketch is a next-generation SaaS platform purpose-built for the residential solar and storage industry. We empower installers with a fully integrated workflow — from lead generation, design, and quoting to finance, proposal, and procurement — all in one seamless platform.
As a pioneer in Australia, GreenSketch launched Battery Wall Design — a visualized battery layout that increases proposal acceptance rates by up to 30%. Our intuitive, user-friendly interface enables sales teams, designers, installers, and procurement managers to get started instantly. Thanks to our 100% free-for-installers model, GreenSketch has become one of the most widely adopted solutions in the market. Today, we proudly support 2,000+ installer clients worldwide, expanding rapidly from Australia to Europe and beyond!
Most "Customer Success" roles are about maintenance.
This isn't one of them.
We're looking for a motivated, customer-focused team member who enjoys building relationships, finding opportunities, and helping customers succeed. If you're excited by connecting with people, learning the business, and playing a key role in growing customer accounts, you'll feel right at home here.
What you'll own
1. Customer Growth & Relationship Building
Build strong relationships with new and existing customers
Support customer onboarding and help customers get the most value from our products and services
Identify opportunities to support customer growth and improve their experience
Assist with customer conversations, product demonstrations, and account reviews




Work closely with sales and marketing teams to improve customer engagement and growth opportunities
2. Customer Success & Account Management
Manage a portfolio of customers and become a trusted point of contact
Understand customer needs and provide solutions that help them succeed
Monitor customer engagement and identify opportunities to increase adoption and retention
Gather customer feedback and share insights with internal teams
Support account growth through strong relationships and proactive communication
What you bring
Relevant experience in sales and/or business development (SaaS sales a bonus!)
A genuine interest in building relationships and helping customers succeed
Strong communication skills—you're confident speaking with customers and building trust
A proactive mindset and willingness to take ownership and learn
Ability to work in a rapid-paced environment and adapt as the business grows
A curious and analytical approach—you enjoy understanding problems and finding solutions
Why this role is different
You'll gain exposure across the full customer journey—from onboarding through to long-term growth
You'll develop valuable commercial skills across customer success, sales, and account management
You'll have the opportunity to make a real impact in a growing business
You'll work closely with experienced team members and have the support to grow your career
If you enjoy working with people, solving problems, and seeing the impact of the relationships you build, this could be the perfect role for you.
#J-*****-Ljbffr

📌 Customer Success Specialist (Sydney)
🏢 GreenSketch
📍 Sydney