Pay Rate:$***** per hour + superannuation
Initial contract to30th of October ****, with highly likely ongoing contract
Full-time, temporary contract (Monday - Friday)
AO3 Business Support Officer
QLD Government
Pay Rate:$***** per hour + superannuation
Initial contract to30th of October ****, with highly likely ongoing contract
Full time, temporary contract (Monday - Friday)
About the Role
We are seeking an experienced and customer-focused Business Support Officer to join a busy team, within a large Queensland Government Department.
This role is ideal for an administration professional who thrives in a fast-paced environment and enjoys delivering high-quality support services to both internal and external stakeholders.
You will play a key role in ensuring the smooth delivery of business support functions, coordinating travel arrangements, managing correspondence, maintaining records and providing exceptional customer service.
Key Responsibilities:
Deliver efficient and high-quality customer service to internal and external customers.
Coordinate travel bookings including flights, accommodation, charters, ferries, and vehicle hire within required timeframes.
Monitor and manage incoming and outgoing correspondence and telephone enquiries.
Maintain accurate records and update information systems,



including Ellipse and Microsoft Office applications.
Prepare and compile documents, reports, registers, and administrative records with a high level of accuracy.
Develop and maintain procedures, manuals, and registers while contributing to continuous improvement initiatives.
Liaise effectively with industry representatives, suppliers, and stakeholders to support service delivery outcomes.
Respond to enquiries and provide administrative support to senior staff as required.
Undertake general administrative and business support duties to assist the team.
About You
To be successful in this role, you will demonstrate:
Previous experience in administration, business support, or customer service environments.
Experience within government, construction, maintenance, insurance repairs or similar environments is highly regarded.
Strong proficiency across the Microsoft Office Suite, including Outlook, Word, and Excel.
Excellent organisational skills with the ability to manage competing priorities and meet deadlines.
Strong communication skills with the ability to build effective stakeholder relationships.
High attention to detail.
A proactive approach, strong initiative, and willingness to support team objectives.
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📌 Ao3 Business Support Officer (Rockhampton)
🏢 empire group
📍 Rockhampton