Exciting role for experienced Level 1 & Level 2 support to large well known client. Role is based on site 5 days in Virginia Excellent rates on offer. Role to start early August. 9 month contract initially.

Responsibilities:
Providing Level 1 & Level 2 Support (logging, triage, prioritising and escalating tickets to meet SLAs
Working across Active Directory, adjusting user and group permissions
Escalating issues as needed
Working across Microsoft 365 and Office Suite
Supporting Microsoft Windows desktops
Providing first class customer service
Working as part of a team
Other duties as directed

Only candidates with the following skills should apply:
5 years + experience in Level 1 & Level 2 Support role
Experience working across Microsoft 365 and Office Suite




Experience supporting Microsoft Windows desktops
Strong customer service skills
Solid stakeholder and communication skills
Experience working within Microsoft Entra ID / Azure AD
Basic experience with Microsoft Intune/ endpoint management nice to have
Robust verbal and written communication skills
Experience working in process oriented environment
Team oriented

Note this role is based on site 5 days with 2 shifts as per roster.

This role has no call.

Client will be conducting interviews from week 20th July.
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