Customer Care Consultant – Customer Service & Administration
At Astris PME, we provide high-quality assistive technology and mobility equipment solutions that help people live more independently. Our team is passionate about delivering exceptional service and practical solutions that genuinely improve the lives of our customers.
We're looking for a proactive and customer-focused Customer Care Consultant to join our growing team in Unanderra on a full-time permanent basis.
This is an excellent opportunity for someone with customer service, administration, scheduling, or sales support experience who enjoys helping people and thrives in a busy, collaborative environment.
Make a Difference Every Day.
About the Role
As our Customer Care Consultant, you'll be the first point of contact for our customers and play a key role in delivering an outstanding customer experience.
Your responsibilities will include:
Providing exceptional customer service via phone and email
Managing customer enquiries and shared inboxes
Scheduling appointments for Sales Consultants and Service Technicians
Processing orders and providing sales administration support
Maintaining accurate customer records within our CRM system




Liaising with internal departments to ensure smooth and efficient service delivery
Supporting the day-to-day administrative operations of the branch
About You
You are organised, customer-focused and enjoy working in a fast-paced environment where no two days are the same.
To be successful in this role, you'll have:
Previous experience in customer service, administration, scheduling, sales support, or a similar role
Excellent written and verbal communication skills
Strong organisational and time management skills
Sound computer skills, including Microsoft Office and CRM systems
A positive, professional, and team-focused attitude
The ability to work independently, take initiative, and effectively manage competing priorities
Strong problem-solving skills and a commitment to delivering exceptional customer service
Why Join Astris PME?
Competitive Base Salary
Health Fund Allowance
Bonus Program
Supportive and collaborative team workplace
Opportunities for career growth and development
Meaningful work that positively impacts people's lives every day
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📌 Customer Care Consultant – Customer Service & Administration (Wollongong)
🏢 Astris PME
📍 Wollongong