Become a valued member of the team at our family owned and operated business. Located on the edge of the Brisbane CBD, Spring Hill is ideally located within reach of everything Brisbane has to offer.

Tasks & responsibilities
Report to Building Manager
Performing all daily operations including check-in and check-out tasks at the front desk
Managing online and phone reservations and responding to email enquiries
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
Respond to clients’ queries in a timely and skilled manner
Be comfortable resolving guest concerns and ensuring the highest level of customer service at all times
Informing guests of all facilities and services in the hotel and local area
Prepare housekeeping reports

Qualifications & experience
Work experience as a Hotel Front Desk Agent, Receptionist, or similar role beneficial




Experience with hotel reservations software RMS preferred but not essential.
Excellent communication and organizational skills with keen eye for detail
A commitment to outstanding customer service
Excellent grooming and presentation skills
A warm, friendly and positive personality
Excellent communication and time management skills
Confidence to problem solve without supervision
The ability to work under pressure
Must be available to work on a adaptable rotating roster including weekends (And Public Holidays) with loading paid as per fairwork requirements

Further to this experience, to be successful in this role, you will haveunlimited work rights in Australia and will be available to work adaptable days including weekends and public holidays, as per our business and team requirements.
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📌 Front Desk Guest Service Agent Queensland
🏢 Ridge Apartment Hotel
📍 Queensland