Are you an experienced logistics professional who thrives on building robust client relationships and delivering exceptional service? We're partnering with a leading transport and logistics provider seeking a dedicated Key Account Manager to join their dynamic team in Sydney.
Are you an experienced logistics professional who thrives on building strong client relationships and delivering exceptional service? We're partnering with a leading transport and logistics provider seeking a dedicated Key Account Manager to join their energetic team in Sydney.
Salary Range & Benefits:
Competitive salary package commensurate with experience
Performance-based incentives and bonuses
Supportive, collaborative team environment
Professional development and career progression opportunities
Flexible working arrangements
Work within a global leader in logistics, offering diverse and complex operational challenges
Direct impact on client satisfaction and business growth
Ongoing training and skills development
Access to industry-leading tools and resources
Culture that values innovation, initiative, and teamwork
Competitive salary package commensurate with experience
Performance-based incentives and bonuses
Supportive, collaborative team environment
Professional development and career progression opportunities
Flexible working arrangements
Benefits:
Work within a global leader in logistics, offering diverse and complex operational challenges
Direct impact on client satisfaction and business growth
Ongoing training and skills development
Access to industry-leading tools and resources
Culture that values innovation, initiative, and teamwork
Key Responsibilities:
Develop and sustain strong relationships with key clients through proactive communication and consistently high service standards
Manage escalations and resolve issues swiftly to ensure client satisfaction and retention
Monitor client KPIs, profitability, and service delivery; take corrective actions when needed
Identify and pursue opportunities for organic growth within your portfolio,



supporting new business initiatives
Prepare and present performance reports, KPI analyses, and operational metrics to clients
Collaborate with internal teams, overseas agents, and external stakeholders to facilitate smooth onboarding and maintain accurate SOP documentation
Provide client training, including software education and on-site support, to optimise operational efficiency
Lead continuous improvement initiatives to optimise supply chains and operational processes
Ensure compliance with legislative, customs, and regulatory requirements
Manage invoice queries, rate requests, and dispute resolution efficiently and within deadlines
Requirements:
Minimum 5 years' experience in logistics, freight forwarding, or supply chain management
Strong knowledge of Incoterms, Australian Customs procedures, and industry trends
Proven experience in key account management or similar client-facing roles within logistics
Excellent communication, relationship management, and problem-solving skills
Customer-centric, proactive, and solutions-oriented approach
Strong analytical ability with keen attention to detail and multi-tasking skills
Ability to work independently and collaboratively within a team environment
Proficiency in Microsoft Office, CRM systems, and data analysis/reporting tools
Key Relationships:
Internal: National Commercial Manager, Account Management Team Lead, Operations, Finance, and Commercial Teams
External: Key clients, overseas agents, suppliers, and international offices
Key Performance Indicators:
Achievement of client retention and service KPI targets
Delivery of accurate, timely reports and account reviews
Implementation of continuous improvement initiatives
Effective resolution of client issues within set timeframes
Contribution to account profitability and growth
Values and Behaviour:
Represent the company with integrity, professionalism, and a customer-first mindset. Go above and beyond to exceed client expectations, act ethically and respectfully, and build enduring relationships that support their long-term vision.
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📌 Key Account Manager (New South Wales)
🏢 Fuse Recruitment
📍 New South Wales