Operations Administrator | Financial Services
Sydney CBD | Full-Time
Join a high-performing and growing financial services business that specialises in lending solutions across a range of industries. This is an excellent opportunity to build your career within a collaborative operations team, where you'll gain exposure to the full loan lifecycle, develop your technical skills, and have the chance to broaden your responsibilities as the business continues to grow.
You'll join a supportive five-person operations team responsible for managing key client relationships, processing transactions, and ensuring the smooth day-to-day operation of a specialist lending platform.
The Opportunity
This is a varied operations role combining loan administration, workflow management, customer service and process improvement. You'll follow established workflows while using your initiative to resolve exceptions and deliver an outstanding experience for clients.
As you develop in the role, you'll have the opportunity to rotate across different operational functions, giving you broad exposure to the business and creating strong long-term career development opportunities.
Key Responsibilities
Review and process loan applications, credit limit increases, drawdowns and repayments
Manage daily workflows to ensure service levels are consistently achieved
Perform cash reconciliations and maintain accurate records
Respond to client enquiries via phone and email, providing timely and professional support
Investigate and resolve operational issues and exceptions
Assist with a variety of administrative and operational tasks across the team




Identify opportunities to improve processes and contribute to operational efficiencies
What Success Looks Like
You'll thrive in this role by:
Processing work accurately with minimal rework
Meeting turnaround times in a high-volume environment
Taking ownership of your workload and priorities
Escalating issues proactively when required
Looking for ways to improve existing processes
Supporting your teammates and contributing to a positive team culture
About You
We're looking for someone who is organised, detail-oriented and enjoys working in a structured, fast-paced environment.
You'll ideally bring:
At least 2 years' experience in an operations, administration or financial services role
Strong attention to detail and excellent organisational skills
Confidence communicating with clients and internal stakeholders
The ability to manage multiple priorities while maintaining accuracy
A proactive attitude and willingness to learn
Intermediate Microsoft Office skills, particularly Excel and Word
Experience in loan processing, financial services, lending operations or data validation will be highly regarded but is not essential.
What's On Offer
Join a growing and successful financial services organisation
Supportive, collaborative and close-knit team environment
Genuine career development with opportunities to learn different operational functions
Broad exposure to lending operations and financial services
Reliable, long-term opportunity with excellent growth potential
If you're looking to join a business where you'll be trusted, supported and given the opportunity to build a long-term career, we'd love to hear from you.
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📌 Loan Operations Administrator (New South Wales)
🏢 Keegan Adams Recruitment
📍 New South Wales