$80,000 - $80,000 a year
Full time, Permanent
Hybrid
Flexibility& Support:WFH model with a supportive team that "hasyour back" during field visits.
Tech-ForwardStack:Gain hands-on experience with Microsoft Copilot (AI), Proxmoxvirtualization, and high-end Cybersecurity (Crowdstrike/Arctic Wolf).
About Our Client
Our Client is a Sydney-based IT Managed Service Provider(MSP) known for its tight-knit team culture and long-term staff retention.Managing a diverse and unique client base—including the Greyhound and Harnessracing industries—they pride themselves on providing down-to-earth, patient,and highly effective technical solutions.
This is an environment where youaren't just a number; you are a valued member of a 9-person team thatprioritizes professional development and mutual support.
About the Role
We are seeking a proactiveIT Support Engineer (Level1/2)to act as the "hands and feet" of our Sydney operations.This is a agile, hybrid role that balances remote work-from-home support withessential on-site client visits across Greater Sydney.
You will be at theforefront of modernizing client environments, moving away from legacyvirtualization toward Proxmox, and integrating AI-driven tools like MicrosoftCopilot.
Must Haves
Sydney-Based:Must reside in Sydney with a valid driver's license and reliable vehicle(mileage/travel fully reimbursed).
M365Proficiency:Strong experience in Microsoft Office 365 administrationand management.
Patience& Communication:Ability to explain technical concepts clearly to"non-tech-savvy" clients with a respectful, patient"Aussie" communication style.
Curiosity:A genuine hunger to learn new stacks, read logs, and master emergingtechnologies.




Role and Responsibilities
Provideremote and on-site technical support for hardware, Dell servers, andvirtual environments.
AdministerM365 environments and assist inMicrosoft Intunemigrations andautomation.
Supportthe transition of client environments from VMware toProxmoxvirtualization.
Monitorand troubleshoot elite cybersecurity stacks, includingArctic Wolf,Crowdstrike, and Netscope.
Travelto client sites (CBD, Western Sydney, Richmond, Bankstown) for hands-ontroubleshooting and hardware setups.
Collaborateclosely with senior engineers to troubleshoot and resolve complex technicalglitches.
Experience/Skills & Qualification
Provenexperience in Level 1 or Level 2 technical support, ideally within an MSPor multi-client setting.
Solidunderstanding ofWindows Serverand general hardwaretroubleshooting.
Exposureto cloud-based automation and endpoint management.
Abilityto troubleshoot independently by reading logs and seeking documentation.
RelevantIT certifications (Microsoft, CompTIA, or Security) are highly regarded,but a "keen to learn" attitude is the priority.
What is on Offer
Salary:Up to $80,000 + Super (commensurate with experience).
Training& Development:Comprehensive internal training plus payment forvendor courses and exam fees.
Flexibility:Work from home the majority of the time, with access to a shared officewhen needed.
TravelBenefits:Full reimbursement for all kilometers, tolls, and travelexpenses (Ubers/Trains).
Toolsof the Trade:Company laptop, mobile phone, and all necessarytechnical tools provided.
InnovativeProjects:Work on cutting-edge AI (Copilot) and Cyber-risk managementprojects.
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📌 Support Engineer (New South Wales)
🏢 Appentency Recruitment Services
📍 New South Wales