Trinity Collective Management Pty Ltd atf Trinity Collective Unit Trust - Trinity Beach QLD
Trinity Collective
is a small team passionate about creating a welcoming home-away-from-home for every guest.
We're looking for a friendly, capable
Guest Services Assistant
to support day-to-day guest service across front office and operations.
About the role
Manage guest bookings, check-ins and departures using our property management system RMS Cloud
Maintain accurate guest profiles, room allocations and daily arrivals
Handle guest enquiries and resolve issues professionally, escalating where required
Process payments, authorisation holds, EFTPOS/cash handling and end-of-shift reconciliation
Provide local area information and coordinate guest requests
Maintain cleanliness and hygiene across café and guest areas in line with food safety requirements
Support opening/closing procedures, shift handovers and day-to-day coordination with housekeeping




What we're looking for
Hospitality experience in accommodation, café, or customer service environments
Confidence using a PMS (ideally
RMS Cloud
) and POS/EFTPOS systems
Barista skills (or a willingness to learn quickly) with attention to quality and presentation
Robust communication, problem-solving and ability to work with limited supervision
Current
RSA
and
Food Safety
certificates (or willingness to obtain)
Availability to work across mornings, evenings, weekends and public holidays on a rotating roster
Roster & conditions
Hospitality Industry (General) Award **** - Level 3. Rotating roster covering approximately 07:45 to 20:15 (opening and closing shifts), across seven days including weekends and public holidays.
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📌 Part Time Guest Services Assistant (Queensland)
🏢 Trinity Collective Managementatf Trinity Collective Unit Trust
📍 Queensland