The Metcash story began from the humble origins of our first family-owned corner store in ****.
And for almost 100 years since then, we've been backing independents and strengthening the communities we operate in.
Today, Metcash (ASX: MTS) is Australia and New Zealand's leading independent retail partner and wholesaler in the food, liquor, hardware, and tools industries, with sales of $19.5 billion in FY25.
We provide our network with marketing, purchasing, warehousing, distribution and systems support
At Metcash, you're part of something bigger.
We've got the heart of a small business with the strength and support of a big business.
When you join Metcash, your work makes a real difference to independent businesses and local communities, empowering you to:
Grow your career with tailored development programs
Thrive your way with flexible work options
Make your mark in a high-performing, values-led team
Metcash Food Service and Convenience business includes a banner of brands that specialise in the supply to wholesale, convenience, foodservice and QSR customers across Australia.
Some of these brands includeCampbells, Superior Food Services, Independent Grocers (NT), Mooloolah River Fisheries, Sealanes, Southern Cross Marines and Global Meats.Joining the Metcash Food Service and Convenience business means the work you do contributes to brands with real purpose, empowering independent businesses and strengthening local communities across Australia.
About the Opportunity
We're looking for a Key Account Support (KAS) to support our National Account Manager (NAM)



in managing major customer accounts within the Convenience portfolio.
This role plays a key part in enabling sales and operational excellence by supporting customer account management, forecasting, reporting, and stakeholder engagement.
You'll collaborate with internal teams across Operations, Customer Service, Merch & Marketing, and Field Sales to deliver robust outcomes for our customers.
In this Role
Support day-to-day sales operations including stock management, pricing, data maintenance, and claims
Assist with sales and demand forecasting in collaboration with customers and internal stakeholders
Deliver reporting and insights to track compliance to trading terms and performance metrics
Build strong internal and external relationships through structured customer engagement
Support preparation of customer proposals using sales analysis and insights
Coordinate cross-functional teams to execute sales initiatives and promotions
Contribute to new supplier onboarding, product setup, and seasonal/NPD activity
Support trade shows, conferences, and partnership initiatives
What are we looking for?
Experience in retail, FMCG, or convenience sectors
Background in sales support or customer service with large customers
Strong analytical and numerical skills




Excellent communication and stakeholder engagement capabilities
Strong attention to detail and continuous improvement mindset
Ability to manage multiple priorities in a fast-paced environment
Experience with CRM systems (Salesforce/SAP desirable)
Team-oriented with a collaborative approach
What's on offer
We're proud to offer a workplace that supports your well-being, growth, and belonging:
Extra Leave: Enjoy a 5th week of annual leave, 2 well-being days, plus 1 volunteer day annually
Career Growth: Endless learning and development opportunities
Parental Leave: 12 weeks of gender-neutral paid leave for primary carers
Mental Health: Gold accreditation by Mental Health Australia
Flexibility: Flex Ready and Family Friendly Workplace accredited, Hybrid working arrangements available!
About Us
Join us and be part of something bigger!
Metcash is Australia's leading wholesale distribution company, with $19.5 billion in sales (FY25) and a proud spot in the ASX Top 125.
We believe in the power of independent, family-owned businesses to shape vibrant communities.
Through our food, liquor, and hardware pillars, we help retailers become the 'Best Store in Their Town' by providing merchandising, operational and marketing support.
We're committed to diversity, inclusion, and sustainability — and we welcome applicants from all backgrounds, including First Nations.
If you need support during the application process, just let us know.
Your privacy and dignity are always respected.
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📌 Key Account Support (Sydney)
🏢 Metcash
📍 Sydney