Harrison McMillan has partnered with a leading manufacturing business to recruit a Customer Collections Officer.
This is a diverse, operational role where you'll be the key point of contact for customers by managing orders, coordinating collections, and providing exceptional service both over the phone and at the counter.
About the Role
Reporting into the Operations Supervisor, your responsibilities will include:
Managing customer enquiries via phone, email, and in-person
Processing customer orders and updating order information
Coordinating customer collections and notifying customers when orders are ready
Assisting customers with order pick-ups at the service counter
Liaising with warehouse and operations teams to ensure timely order fulfilment
Resolving customer queries and providing outstanding service
Supporting general administration and operational activities
About You
You will have:
Previous experience in Customer Service, Counter Sales, Internal Sales, Order Processing, or a similar role
Strong communication and relationship-building skills
Excellent organisational skills and attention to detail
Strong computer literacy and confidence learning current systems
A positive, team-focused attitude
Experience within manufacturing, industrial, trade, or logistics environments will be highly regarded.
What's on Offer?
Full time, casual position with a clear pathway to permanency
Supportive and collaborative team environment
Stable and growing manufacturing business
Diverse role combining customer service and operations
Opportunities for career development
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