Gaming Supervisor – Full Time
About Us
Creating memorable moments, experiences and destinations guests will want to visit again and again is our way of life.
We are a fast-developing and innovative Lifestyle Destination Group that inspires lifestyle experiences.
About the Role
We are seeking a strong, motivated leader and team player to join our management team as a Full-Time Gaming Supervisor.
Reporting to the Group Gaming Manager, you will be responsible for supporting the day-to-day operation of our gaming department and leading our gaming service delivery team of around 20 employees.
You will play a key role in delivering exceptional customer experiences, maintaining high standards of service and compliance, and supporting the continued development of our gaming operations.
This is a cracking chance to join a dynamic, progressive organisation at a crucial time in our growth.
What You Will Do
Lead, train and develop a passionate gaming and service team
Support the day-to-day operation of the gaming department
Monitor gaming products, services, promotions and loyalty offerings and provide feedback and recommendations
Effectively allocate work and supervise frontline gaming employees
Maintain high standards of presentation and service across the gaming floor
Handle patron enquiries and complaints professionally
Oversee the implementation of RSA,



RCG and TAB practices
Ensure relevant policies, procedures and compliance requirements are maintained
Deliver memorable guest experiences through exceptional customer service
Contribute positively to team culture and lead by example
About You
A keen hospitality professional with a genuine passion for gaming and customer service
At least 3 years' experience in a gaming or hospitality supervisory role
Demonstrated ability to supervise, roster, delegate and train employees in a hands-on capacity
Strong problem-solving, communication and leadership skills
Current RSA, Advanced RCG and TAB qualifications (essential)
Sound knowledge of the registered clubs industry and broader hospitality trends
Positive, proactive and motivated, with the ability to multitask and remain calm under pressure
A genuine team player who can lead, motivate and develop others
What You Can Look Forward To
A full-time position with a rotating roster including 2 weekends off per month
Career progression across multiple venues and business units
Being part of a supportive, culture-driven team
Opportunities for vocational and personal development
Free gym membership
If you're an enthusiastic and ambitious gaming professional looking for your next career move, we'd love to hear from you.

📌 Gaming Supervisor (New South Wales)
🏢 The Doylo
📍 New South Wales