At Optimum Health Solutions, we’re committed to delivering high-quality, accessible allied health services across NSW and Tasmania.

Behind every great client outcome is a well-run operation and that includes ensuring our billing and collections processes are handled professionally, respectfully, and efficiently.

About the Opportunity

We’re looking for a Collections Officer to join our team in a full-time capacity at our Liverpool HQ location.

This role plays a critical part in supporting the financial health of the business, working across a variety of funding streams including NDIS plan-managed and self-managed, Medicare and private clients.

You’ll be responsible for following up outstanding accounts, resolving billing queries, and maintaining strong relationships with clients and stakeholders. There is a leadership prospect for the right candidate as the team continues to grow.

What You’ll Be Doing
Managing outstanding accounts across multiple funding streams
Conducting outbound calls to follow up overdue payments
Liaising with NDIS plan managers, clients, and internal teams




Investigating and resolving billing discrepancies
Supporting end-to-end debt recovery processes
Maintaining accurate records and notes across systems
Working closely with finance and operations teams to improve processes

About You
You’re confident, skilled, and know how to have firm but respectful conversations.
Previous experience in collections, debt recovery, or high-volume outbound calling
Strong communication skills with the ability to manage sensitive conversations
Highly organised with strong attention to detail
Comfortable working in a rapid-paced setting
Resilient and solutions-focused

Highly regarded:
Experience working with NDIS invoicing or funding models
Exposure to healthcare, allied health, or similar environments

Why Join Optimum
Join a growing, purpose-driven organisation
Support a business that delivers real impact to clients and communities
Cooperative and supportive team workplace
Prospect for contract extension based on performance and business needs
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📌 Collections Officer Liverpool
🏢 Optimum Health Solutions
📍 Liverpool