InTouch Projects is a fast-growing insurance repair and storm damage company based on the Sunshine Coast. We've scaled significantly over the past couple of years and we're not slowing down. Our Corbould Park team is expanding, and we're looking for five to six motivated administrators to join us across our Company Intake.
We're not after a particular background — we're after the right people.
The Role
You'll be working as part of our Front-of-House team, supporting the end-to-end administration of insurance repair jobs. That means real variety — customer contact, booking coordination, inbox management, job documentation, report organisation, and submissions support.
What your day actually looks like:
Taking and managing incoming calls and customer communication
Processing new insurance job requests and creating jobs in our system
Booking appointments and coordinating estimator and specialist attendance
Managing inbox tasks and keeping job records, notes, and milestones accurate
Organising make safes and specialist reports
Following up on pending work and supporting the wider team through busy periods
Escalating anything that needs to go upward — we have clear processes for that
What We're Looking For
We're hiring across two levels, so whether you're just starting out in admin or you've been doing this kind of work for a few years, there may be a role for you here.
CS1 – Entry Level




No formal qualifications required — we'll train the right person
Customer service or administrative experience is a bonus, not a must
You need to be reliable, detail-oriented, and genuinely willing to learn
Comfortable following structured processes and asking questions when you re're not sure
CS2 – Experienced Level
Demonstrated admin or customer service background, ideally in insurance, construction, or claims
Able to independently manage a caseload with minimal supervision
Solid system skills and attention to documentation accuracy
Professional judgement and the ability to handle competing priorities
Across both levels, we're looking for people who are:
Organised and consistent — not just on a good day
Clear communicators, in writing and on the phone
Team players who take ownership of their own work
Positive under pressure and willing to contribute to a growing team culture
What We Offer
Clear career pathway — CS1 through to senior levels, all internal
Full training provided
Brand new fit-out at our Corbould Park head office
Alternating shifts: 8:00 AM - 4:00 PM or 9:00 AM - 5:00 PM, Monday to Friday
A team that's growing fast and investing in the people who help make that happen
A Few Practicalities
Office-based role — Corbould Park, QLD
Full-time only
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📌 Front Of House Administrator (Caloundra)
🏢 Intouch Projects
📍 Caloundra