Senior Service Fulfilment Leader — Sla & Transformation New South Wales (Australia)

Senior Service Fulfilment Leader — Sla & Transformation New South Wales (Australia)

06 Aug
|
Optus
|
Australia

06 Aug

Optus

Australia

Optus is seeking a Manager, Fulfilment Operations to lead end-to-end service fulfilment for Optus Business, ICT, and Uecomm customers from Macquarie Park, NSW. You will oversee over 100 onshore/offshore staff and partner vendors, drive SLA delivery, and coach squads to achieve performance targets.

The role requires ITIL, ISO 20000/27000, PCI DSS familiarity, solid stakeholder management, and a track record of process improvements in a high‑growth setting.
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📌 Senior Service Fulfilment Leader — Sla & Transformation New South Wales (Australia)
🏢 Optus
📍 Australia

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