We are looking for a career-minded Supervisor who can lead our gaming team.
This is a great opportunity for you to showcase your passion for customer service, provide leadership & utilise your organisational skills.
As our Gaming Supervisor, you will play a key role in maintaining and promoting the vision and values of the Club and effectively engaging and leading the front-line Gaming team to achieve our organisational goals.
Here are the key duties and responsibilities for this role:
Ensuring the provision of exceptional customer service to our members and guests
Supervising the Gaming Floor ensuring smooth and efficient operational performance
Ensuring compliance with the Club's operating policies, practices, and procedures
Accuracy in cash reconciliation
Completing all relevant administration tasks
Managing and coordinating staff in an efficient, effective, and respectful manner
Skills and Experience Required:
At least two (2)



years' experience in a team leader/supervisory role within the club industry
Have knowledge and experience of all gaming operations including TAB & KENO
Confidence with a self-motivating and reliable attitude
Outstanding people skills with an extremely solid focus on customer service
Ability to demonstrate leadership qualities in training and motivating a team
A can-do attitude with an ability to actively look for solutions to customer complaints
Current RSA & RCG Photo Competency Card
Availability to work a rotating roster including days, nights, weekends, and public holidays
Desirable but not essential qualifications/experience:
Diploma in Front Line Management and/or Hospitality
IGT Club Advantage
Proficient Understanding of Tiered Loyalty
#J-*****-Ljbffr

📌 Gaming Supervisor (Melbourne)
🏢 Club Marconi
📍 Melbourne