O'Brien Plumbing North Wollongong is seeking a motivated, organised and proactive Office Administrator / Job Coordinator to join our growing team.
We have recently secured a new service and maintenance contract and are looking for someone to help manage the day-to-day administration and coordination of the work.
This is not a repetitive data-entry position.
You will play a key role in keeping jobs moving from the time a work order is received through to scheduling, material ordering, job completion and invoicing.
You will work closely with our management team, customers, suppliers and plumbers in the field to ensure work is organised, completed efficiently and documented correctly.
About Us
O'Brien Plumbing North Wollongong is an established and growing plumbing business servicing residential, commercial, strata, government and maintenance clients throughout the Illawarra and surrounding regions.
We pride ourselves on quality workmanship, reliable service, clear communication and completing every job properly.
Our office team is central to delivering that level of service.
About the Role
A major part of this position will involve helping coordinate a new plumbing maintenance contract.
Your responsibilities will include:
Receiving job requests and creating work orders
Reviewing job priorities, site details and customer requirements
Booking and scheduling plumbers and apprentices
Communicating job instructions clearly to field staff
Coordinating appointments with customers and site contacts
Monitoring job progress and following up outstanding work
Ordering plumbing materials, parts and equipment
Tracking material deliveries and supplier orders
Updating job notes, customer records and work order information




Ensuring plumbers provide accurate job notes, photographs and documentation
Preparing quotes, invoices, reports and completion documents
Processing customer payments
Managing emails and incoming phone calls
Maintaining compliance documents, licences and safety records
Using Simpro to manage scheduling, work orders, quotes, invoices and job progress
Supporting management with general administration and contract reporting
Helping ensure completed jobs are invoiced promptly and accurately
What We're Looking For
We are looking for someone who:
Is highly organised and able to manage multiple jobs at once
Has excellent communication and customer service skills
Can confidently coordinate field staff and changing schedules
Has strong attention to detail
Can follow established systems and maintain accurate records
Takes ownership of tasks and follows them through to completion
Remains calm and professional when priorities change
Is comfortable speaking with customers, suppliers and tradespeople
Can work independently while contributing to a team
Is confident using Microsoft Word, Excel, Outlook and general office software
Has a positive attitude and is willing to learn
Takes pride in doing things properly
Experience That Would Be Highly Regarded
Experience in any of the following would be beneficial:
Plumbing, construction,



trade services or facilities maintenance
Coordinating plumbers, technicians or other field-based employees
Managing work orders or maintenance contracts
Simpro or similar job management software
Scheduling and dispatching field staff
Ordering and tracking materials
Quoting, invoicing or payment processing
Working with commercial, strata, government or facilities management clients
Previous industry experience is preferred but not essential.
Training will be provided for the right person with strong organisational skills and the right attitude.
Why Join Us?
This is an opportunity to take responsibility for an important part of a growing plumbing business.
You will not simply be another administrator.
Your organisation, communication and follow-up will directly affect our plumbers' productivity, our customers' experience and the successful delivery of the current contract.
We offer:
A full-time and stable position
An hourly rate of $30–$35 per hour, depending on experience
Training in Simpro and our internal systems
A supportive and practical team environment
Variety in your day-to-day responsibilities
The opportunity to develop contract coordination and operations experience
The opportunity to grow with an expanding business
A role where your performance and contribution will be recognised
The Right Person
You may be a strong fit for this role if people describe you as:
Organised
Reliablei
Proactive
Friendly and professional
Detail-focused
Calm under pressure
Someone who follows up and gets things done
Only shortlisted applicants will be contacted.
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📌 Office Administrator / Job Coordinator (Wollongong)
🏢 O'Brien Plumbing
📍 Wollongong