As Retail Store Manager, you will take full ownership of the store's day-to-day operations.
You'll shape and execute strategies that lift customer experience, grow sales and profitability, and widen our client base.
Upholding our high presentation standards, building a positive and motivated team culture, and delivering genuine customer satisfaction sit at the centre of this role.
You will also drive merchandising execution to maximise sales and profitability, and plan ahead for the store's staffing needs.
Benefits
Competitive salary with performance-based incentives.
Generous staff discount across our fine jewellery collections.
Genuine career development within a globally recognised luxury brand.
A supportive, close-knit team within an international business.
Maria Tash Australia
As Retail Store Manager, you will take full ownership of the store's day-to-day operations.
You'll shape and execute strategies that lift customer experience, grow sales and profitability, and widen our client base.
Upholding our high presentation standards, building a positive and motivated team culture, and delivering genuine customer satisfaction sit at the centre of this role.
You will also drive merchandising execution to maximise sales and profitability, and plan ahead for the store's staffing needs.
Benefits
Competitive salary with performance-based incentives.
Generous staff discount across our fine jewellery collections.
Genuine career development within a globally recognised luxury brand.
A supportive, close-knit team within an international business.
Task & responsibilities
Sales: Drive the store to meet and exceed its sales targets by reviewing performance data and KPIs, setting individual goals for the team, and keeping staff engaged and motivated to perform.
Customer Service:



Champion an exceptional client experience, oversee client communication and relationship management through our CRM, resolve customer concerns quickly and effectively, and take the lead on in-store events and promotions.
Operations: Oversee cash handling and control procedures, manage store expenses, ensure deliveries and stock movements are processed correctly, complete cycle counts and stocktakes, and uphold loss-prevention, security and compliance standards.
Maintain regular communication with Head Office, the regional team, and the concession partner.
Merchandising/Visual: Roll out merchandising and visual directives in full, work with the logistics and buying teams to maintain the right product assortment, and ensure the shop floor is always clean, organised and presentation-ready.
Human Resources: Recruit, train and develop the team, manage performance and provide ongoing feedback, resolve people-related issues promptly, and safeguard payroll accuracy and grooming/presentation standards.
You will directly manage the Sales Team and Piercer Team.
Qualification & experience
1–5 years' experience in retail or specialty store management.
Experience managing a retail team within the Australian market is preferred.
A proven track record of success in a retail management role.
Robust leadership skills and commercial acumen.
Excellent client relationship management skills.
Highly organised, with excellent communication and interpersonal skills.
A collaborative, team-first leadership style.
Solid background in sales.
Confident verbal and written communicator.
Competent user of Microsoft Office (Word, Excel, PowerPoint).
Relevant qualification in Retail Management is preferred.
Work Type:Full time
Salary:$***********
Job Publish:**********
Job Expire:**********
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📌 Luxury Concession Manager (New South Wales)
🏢 MARIA TASH
📍 New South Wales