Are you passionate about delivering great service? Do you thrive in a fast-paced environment? Perhaps you're currently working as a hospitality or venue manager and looking to move industry?
Command51 is looking for a
Client Service Manager
to oversee multiple client sites located throughout
Canberra to Campbelltownsuburbs and region.
This role would suit someone who enjoys being on the road and working independently.
About us
Command51 isa cleaning and grounds maintenance service provider. We are dedicated to providing the right solution for our client's cleaning and grounds needs. We are committed to delivering the highest standard of work each and every time. We aim to become our clientsservice department, an extension of their organisation, so that theycan focus on operating theirown business.
About the role
As the Client Service Manager, you'll play an integral role in our commitment to delivering great service every day. You'll be responsible for building and maintaining strong relationships with all stakeholders, ensuring their needs are met and exceeded. This is a hands-on, field based role that requires daily travel to client sites.
Salary
: $80,********,000 per annum (DOE) + Commission + Super
Company car and phone
Working hours
: 38 hours per week
Requirement to attend to work-related contact outside usual hours, including being available to answer reasonable work‐related phone calls on Saturday and Sunday mornings should you be contacted during those times.
A typical day involves:
Liaising with Command51 clients,



addressing inquiries, concerns and requests promptly and professionally
Managing service delivery for a prescribed number of sites within set SLAs
Supervise and manage a team of cleaning subcontractors
Conducting weekly site inspections and log results on our bespoke app
Ensure WHS compliance procedures are followed
Identifying opportunities for extra work outside of scope and upsell services to clients
Collaborating with the Business Development team to broaden our service offerings.
What you'll need:
Proven experience in client relationship management
Experience in supervision or managing teams of subcontractors across multiple locations
Willingness to travel and spending time on the road travelling from site to site
Strong communication skills, with the ability to effectively engage with stakeholders at all levels
Ability to multi-task and prioritise tasks in a fast-paced environment while maintaining a high level of attention to detail
Great problem-solving skills and a proactive approach to managing both staff deliverables and client expectations
Flexibility to adapt to changing client needs and operational requirements.
Company car and phone
Opportunities for both personal and career development
Supportive work environment.
Only successful applicants will be contacted regarding the next stage of the recruitment process.
If you're ready for a new challenge and eager to apply your management skills, we want to hear from you!
#J-*****-Ljbffr

📌 Client Service Manager (New South Wales)
🏢 Command51
📍 New South Wales